As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. I would still prefer to just hook my superior router . Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. Smart Setup usually only needs to happen once on each new device you connect to your Hub. This isnt a viable long term solution though for me. This means your Hub hasn't yet registered your device as completed. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. It works on my Business Hub 6, in fact it's not even hidden. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. Seeing a different colour light? If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post. BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. Here are some things to try: Your broadband speeds may fluctuate for up to 10 days while we perform tests to ensure you get the best possible speeds and connection. I worry that they will up the minimum in the future too so every subscriber is gladly welcome. As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? Solved! Rebooted Smart Hub and both my Sonos speakers and everything is back working (as is my scanner). User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? - edited The handler switched off 5ghz frequency remotely. Click a dropdown for your model of hub. Well update this post with any further newsas and when we receive it. You'll find it on the back of the Hub if you haven't updated it. 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. This wasnt an option for me however as my router isnt near any of the speakers. 1 user liked/thanked this post: The default IP address is 192.168.1.254 but you can change that here. 30-09-2020 I viewed pages 9100 through to 9150. Guide to BT Business Hybrid Connect. Select the Link Configuration sub-tab. Assuming it will work on the business hub though as it's a visible option. This WAN socket can be used with either a FTTP interface or a FTTC modem. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. How are people to fault trace if they dont know all of the possible scenarios? The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. Therefore, we can consider this issue closed. Make sure it is fully pushed in - you'll hear a click. My router is getting blocked despite following all the advice above and anything I could find online. Weve been experiencing the same frustration with this issue. on Plug the microfilter into the socket. 00 dengfu e10 carbon fibre frame for bafang m600 m500 m510 motors add to cart $59. Still having trouble with this. Its only when you connect direct to the Hub. So first step is to go to a PC or a mobile device that has a web browser that's usable. Can Nigeria's election result be overturned? The setting is on a page hidden on the home version. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. Turn off 5ghz and install the boost followed byall speakers. They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). Go to Solution. The remaining functionality of the hub (routing, and wifi) is not used. Let's take a look at the legacy BT routers that are still capable of getting you online. How do I use my Smart Hub as a modem only? Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. Click a dropdown for your model of Hub. ), on 10:43 AM. Re: BT smart hub - hidden bridge mode menu ? Please try again in a few minutes. Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 I just tried it with an old, Not sure if it was still broadcasting the SSID. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. - edited Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. Switched it off on iPhone, instantly worked for the app. Choose Broadband. ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. If previous posts are correct it probably works on the Business version and not on the Residenial ones. Thanks. Check that you're connected to your Hub's network. To make this change click on Advanced Settings, Wireless. Insert the other end of the broadband cable into the Broadband socket on your hub. The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. I have a new hub. BT will be rolling out an update to all devices later this month. This brings up a hidden page. Go to IPv4 Configuration. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). For help getting started with all your products and services, visit our welcome pages>, Coronavirus: Delivery, installations and repairs, BT Home Hub 5 - Information and troubleshooting guide. If you're getting Smart Setup again on a device you've already set up, it may be that you have performed a factory reset on your BT Hub. Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. BT Smart Scan technology On the Home Hub 5 you could only dim the lights, but with this router, you've got a lot more options: you can use the switch to turn the Hub light off; you can use the slider to set the brightness to 0% (which just turns the light off), 50% or 100%; or you can toggle the schedule on and select when you want the light to turn on and off. The BT Home Hub 2.0 was a combined wireless router and phone. This will open the Wireless Settings page. Trouble connecting? Mode 1 gives you the best speed, but select Mode 2 or Mode 3 if you're having trouble with some devices connecting. Web admin interface of the BT Smart Hub 2 router. What is the difference between WiFi 6E and WiFi 6? The setting is on a page hidden on the home version. 01-10-2020 Links to user manuals and other documents for BT Hubs for broadband. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. (Not Business variant). icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. It should appear as soon as you connect to the Hub and open a browser. A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. It also has 4 Gigabit LAN ports. all fixed. When the lights have stayed solid blue for two minutes, your hub is ready to go. If your BT broadband home network is playing up, you're not alone. Simply connect a 3rd party router to any LAN port on the hub. Then, for your static IP block, enter your router's address and subnet mask. Check that you're connected to your Hub's network. 6:41 AM. "This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers' homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem.". - edited Was quite easy to get the money credited to my account after that : ). 7h47. Read about our approach to external linking. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Enter your username or e-mail address. Configure the modem for transparent bridge or modem only mode. So I decided to direct message them on Twitter. Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. No matter how good BT's routers are, the default settings are always a little annoying and you may not be getting the best out of your router. 9:48 PM. When prompted enter the Admin password, which you can find written on the pull-out tab on the right-hand side of the router. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. On your device search for your network and enter your password exactly as shown. The question that comes to my mind is that having enabled this bridge mode in a residential Smarthub then how do you use it? After trying to set bridge mode and saving (the save appears to hang) I eventually. Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. Change the Hub Gateway IP address to 192.168.2.1 Works fine. (the macaddress is the same as the wifi router apart from a few letters.) I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode, I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. I saw the post about the public/private. It never occurred to me that bridge mode would bypass the router section. Plug the microfilter into the socket. Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. So some transparency is needed so customers like myself know that this is a commonissue. Then use the Orbi router in router mode. 7:56 PM 9:40 PM In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. Just plug 3rd party router into the wall mounted Openreach fibre modem. Numerous complaints have appeared on the company's community forums over the last few months. https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. Were aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. Thats great to here. To turn the lights off go to Home, Hub light control. This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . The BT Smart Hub is an unassuming router that builds on the Smart Hub 5's design. I have never tried using just the modem section with a different router. Joyebikes Bafanag M510 M600 Full Suspension Carbon Fiber. How do you turn off wifi? Connecting your computer to your broadband. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). I have now switched the 5GHz option off,which immediately sorted the problem. Guide to the BT Business Smart Hub. You can find user manuals for other BT products at www.bt.com/producthelp>, BT Smart Hub 2 user guide - engineer install, BT Smart Hub 2 user guide - Fibre To The Home, BT Smart Hub 2 CE Declaration of Conformity, BT Smart Hub 2 power efficiency information, BT Complete Wi-Fi Disc power efficiency information, You'll need Adobe Reader to view PDF documents, BT Smart Hub (type A) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type B) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type A) Fibre to the premises (FTTP) user guide, BT Smart Hub (type A) CE Declaration of Conformity, BT Smart Hub (type B) CE Declaration of Conformity, 4G Mini Hub 2020 quick start guide (standard), 4G Mini Hub 2020 quick start guide(BT Halo), 4G Mini Hub 2020 Declaration of Conformity, 4G Mini Hub quick start guide for Standard, 4G Mini Hub quick start guide for BT Plus, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity installed by an engineer) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity you install yourself) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 (type A) CE Declaration of Conformity, BT Home Hub 5 (type B) CE Declaration of Conformity, BT Home Hub 4 (type A) CE Declaration of Conformity, BT Home Hub 4 (type B) CE Declaration of Conformity, BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version), BT Home Hub 3 - BT Total Broadband getting started (self installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (self installed), BT Home Hub 3 - BT Total Broadband getting started (engineer installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (engineer installed), BT Home Hub 3 - BT Infinity getting started (2012-2013 version), BT Home Hub 3 - BT Infinity troubleshooting, BT Home Hub 3A - CE Declaration of Conformity, BT Home Hub 3B - CE Declaration of Conformity, BT Home Hub 2.0 user guide/ quick start guide, BT Home Hub 2.0 - BT Infinity welcome guide, BT Home Hub 2.0 - BT Infinity user guide/toubleshooting, BT Home Hub 2.0 Type A CE Declaration of Conformity, BT Home Hub 2.0 Type B CE Declaration of Conformity, BT Home Hub 2.0 Infinity CE Declaration of Conformity, BT Home Hub 1.5 user guide/ quick start guide, BT Home Hub 1.5 CE Declaration of Conformity, BT Home Hub 1.0 user guide/ quick start guide, BT Home Hub 1.0 CE Declaration of Conformity, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? This will open the Hub manager. Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. Thanks for the explanation. a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. Click, Switching Smart Setup on and off on the BT Smart Hub, Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5, Click the appropriate radio button to turn Smart Setup on or off and then click, If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to. Click OK. There are at least adozen other things that also result in the same situation. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? How long will it take to get BT Broadband once I've ordered? Make sure you've completed every step of Smart Setup. 9:11 AM. Can you seamlessly switch back and forth between the two modes? This brings up a hidden page. To view the router settings, go to http://192.168.1.254. Announcements, Guides & Community Updates. 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