No they dont. This is why I take photos of the item with the eBay paperwork. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. Put it in a bag took pics opened case and returned back explained. 04:02 PM. The item is missing parts or features, and this was not disclosed. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. Am I going to be screwed out of $55? or the buyer? When a buyer wants to return an item and be issued a refund, here is what you do first. Good for you. They look the same to me.. on If you play nice, they will just tell you that it's too bad and part of business. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. This months episode of the eBay Seller Spotlight podcast is live! Loophole on eBay! 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. All rights reserved. Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. If he ghosts you, you scared off a scammer. 06:44 AM Heres how. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. Ask if they want you to dispose of it or return it to them. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? NO Cash Refund for wrong purchased items. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. I told Ron that this was, "pardon my French, absolute bullshit." eBay is very aware that scams occur on the website. 06:46 AM. Copy and save both forms before submitting them. Privacy Policy. To cancel your order: Go to My Purchases. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. Read the feedback other have left for the person. Case in point; I sold a wallet described as new in the box recently. There are two occasions in the tracking updates that says it was rerouted due to processing error. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. Glad you at least eventually prevailed. Its ok but I like the darker one you had in your listing. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. In order for it to work, sellers must provide proof of item delivery. Some are targeted at buyers, others at sellers. So buyer filed a claim for a return with eBay citing wrong item sent. They will call the number you have on record for this account, so make sure that's correct before you start. But I would think it is more likely a customs thing. 01:37 PM, on Does it look like your packaging, apart from the labels and the stickers? Never saw it in my life. on There is so much scamming going on Ebay, Sellers dont have a chance. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. 04:18 PM The buyer received the wrong item. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. A buyer will offer to purchase your item and send a larger payment than required. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. Dial 1-800-275-8777 and explain the issue to USPS customer service. A buyer from Europe orders at item and pays for it. 11. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Select Order Not as Described. There is one more scam that I have had to deal with. I have had my hosting company check everything their end and they say all is correct and working ok. Click on Send. The buyer could be lying. Paid a tailor 4.50 repaired it and sent back with DPD signed for. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. I'll go over how it happened, what I did to fix it, and how you can. Am I supposed to follow up with Royal Mail or it is now his responsibility? Was full of marks. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. You can always appeal later. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. Once I listed a new in box item as white when it was really blue. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. So eBay accepted the return. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. Select Order Not as Described. You must be new here, in this sub anything and everything is a scam ;). Reddit and its partners use cookies and similar technologies to provide you with a better experience. But I would like to reach more buyers. I had a customer contacted me that the item was damaged in transit. i think someone is trying to scam me like this to. I responded to the return but Im really freaking out. The thing to remember is that these slip up were t. What to do when wrong item received, seller requesting to send to other buyer. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . The online auction site launched in 1995, and scammers have used it ever since. Attached is a picture of a side buckle and the package with address label. They never sent it back. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. The item ordered was a coil of hook & loop tape. Plus get a receipt from USPS. So, I cancel the order and sent in a statement. QUOTE eBay is very aware that scams occur on the website. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. I did all of this. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. ive had power sellers defraud me for a 50 cent lowes coupon. He sent photo of item receivedit is not the item i sent. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. Either way eBay will make sure the buyer gets their money back right or wrong. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. These are both things ebay phone reps suggest. I manufacture them myself and sell for only one price. What's the return address? If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! So eBay took the loss when they refunded me. Refund, repair or return. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. Am I protected against negative feedback in this scenario? The scammers will also ask for your PayPal email address. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. I guess it depends on whether the item they are sending back is worth paying the shipping on. It sucks. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. You are welcome to file claims and police reports. I'm not sure. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. I know I have to send the refund regardless, right? 1. Then find one of the facebook groups for sharing scammy ebay users and share his username. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. Item compatibility is buyer s responsibility. That necklace couldn't have come from me. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. As you sent it recorded delivery I am assuming it had some value to it. Add any photos you have of the wrong package. I sold 4 of the same items. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense If so, it's definitely not a package I've sent out. I wanted to get some advice before I contacted, but I had planned to, yes. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. This is what it takes to get ebay to appeal a return in your favor. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. This scam is a new twist on the offer of overpayment. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. Omg I JUST heard that same story!!!! It certainly looks a much darker top in the listing. Strictly No RETURN NO EXCHANGE policy. But so far no response from buyer. Things like this happen. by asking the buyer questions or calling the post office? Dollars. I've never owned/sold a necklace like that. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. 26-05-2020 - edited .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. Gift card scammers reach out to victims by phone, email, or social media. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. Here are some of the most common ways eBay sellers are scammed. Press question mark to learn the rest of the keyboard shortcuts. Remember to be persistent when you are in the right and can prove it. I'm based in the UK I had two items sell on the same day, both with InPost delivery. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. 1. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. I talked to manager and simply were told nothing can be done. . I'm not sure where I stand on this now. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. I have had a few people say they didnt receive their orders when I know I sent out to all of them. Create an account to follow your favorite communities and start taking part in conversations. Has she possibly got you mixed up with a different seller ? However, for large packages and certain types of express service, UPS is the cheaper . Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). They can claim the item was not received, claim a refund and make off with the expensive item. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. I did buy the shipping label through ebay. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. Offer to send him a return shipping label. Example: The listing said "new," but the item was clearly used. Person buys 2 things. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. It is a site to get quality at the best price and sometimes I make 50 cents. The law spells out how to challenge billing errors. If you find an item on eBay that you think is fraudulent, report the listing directly. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. I never sold a necklace on ebay period, and never saw that one in my life. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. You can chat with other sellers about anything to do with running a business on eBay. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) It's tough dealing with customer service when they're all Filipinos who don't understand or care. on 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal?
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