Hotel Xcaret Arte is a hotel experience in front of the Caribbean Sea, that makes hospitality a sensitive proof of the artistic wealth and sustainability in Mexico. Paid for in US $ we received the hotel photos only. 800 006 FOTO (3686) For more information, please consult our list of products and services found in the price list section of our website. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. !DO not buy the photo package!!!!!!!! No, in Xplor the use of snorkel equipment is not necessary, thats why we dont offer it. Where is the photo that I downloaded located? The free buses with unlimited access to the park saved us probably $1000 by itself. Prices contemplate the number of people (PAX) and the number of purchased parks. If you have an account, sign in now to post with your account. Yes. Above and beyond customer service! Do you have scooters on rent inside the park? Dear Katie F,What a great five-star review to read, we are absolutely thrilled that your All Fun Inclusive experience was just wonderful. Our All-Fun Inclusive concept is an experience that has redefined and surpassed the traditional All Inclusive hotel concept in Playa del Carmen and Riviera Maya since December 2017.. All-Fun Inclusive benefits included in a Hotel Xcaret Mxico booking are: access and transportation to all Grupo Xcaret parks, premium dining experiences and round-trip airport transfers. 3.9/5 Very Good! On your PC or Mac the downloaded photo is automatically saved in the downloads folder. What types of files are the photos that are downloaded? Sorry, we dont have them on rent, neither wheelchairs nor strollers. But we purchased the photo package 2 parks & the hotel. We had a fantastic lunch and swam in both the pools and river. Xenotes is the only tour in the Riviera Maya that takes you to visit the four types of cenotes that exist in nature: semi-open, open, ancient, and cavern. Everything about the hotel was excellent. Outside Mexico. Does admission include transportation service? I loved the location of the hotel, very close to everything. Get excited with the only unlimited nighttime adventure, where you will fly in zip-lines, drive amphibious vehicles through caves, hammock splashing, among other activities. Speed doesnt go higher than 19 mph. The park is set up with picture stations. Fully refundable Reserve now, pay when you stay. Omni Boston Hotel at the Seaport. If you visited our Parks: foto@xcaret.com Youll bring back home a terrific souvenir of your visit. Re: Xcaret: photo pass worth it? Exact pick-up time will be confirmed when making your purchase. We are encouraged to offer unforgettable experiences and our team works diligently to communicate our brand through a unique and warm service, with the commitment that all our guests take the best of Mxico deep in heart. All rights reserved. ", A verified traveler stayed at Copley Square Hotel, "Nice hotel. You can also send an email to cotizaciones@xcaret.com indicating the number of adults and children, date of visit and product you wish to purchase. Did you know you can find the best available rates by booking in advance? Mercado never disappointed and became a staple for breakfast. For special food requirements you may notify Customer Service at customerservice@xcaret.com or ask our hosts at the entrance of the park, they will be happy to support you. Free Cancellation. Canadian Dollar (CAD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. A number of individuals at the resort went well above any standard of service expected to be certain our vacation was perfect and I would be remiss if I didnt recognize their efforts.First- Talia, our guest services manager did an exceptional job arranging our itinerary, honoring my daughters birthday, and making sure we had a memorable experience.Roberto at La Cantina provided unbelievable service. Photo Pass Xenses; Get my admission to Xenses. Remember to smile when you come across our logo pictures! It is located right next to Xcaret Park, found on the Federal Highway 307, km 282, only 56 km away from Cancuns International Airport and 6 km away from Playa del Carmen and about 55 km north of Tulum. All activities are optional and, at your arrival, youll be given the chance to select those which you want to do and those you dont. They are encoded directly from cameras with high resolution. Children from 5 to 11 pay half the price. A full-service spa, 4 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Enjoy a meal in one of the 2 coffee shops/cafes and perks like free WiFi. Yes. Yes. I would like to note, however, that in my previous review, I recieved a response from the hotel director that the Guest Service Management team would get into contact with me immediately, but no one ever did. They did an AMAZING job with the photos at all 5 parks . 6 years ago Save "Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. Get your Photo Pass and take home all the pictures of your experience at a special price. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. I would make a point to visit whatever bar Adal is tending the next time I visit. de C.V. We use own and third-party cookies to improve your experience on our website. However, you are not to worry; your helmet is equipped with a built-in chip that activates the cameras that we've installed for you as we go along. Chetumal-Puerto Juarez Federal Highway, Km. A 2-park package to enjoy the most authentic side of Mexico at Xcaret. They let us keep our bags in a secure room (even the luggage room looked like a 5-star hotel)and showed us downstairs to the Mercado, which was one of their main buffets, Mexican-market style. If you could be so kind to contact me by sending me a private message through this media or by providing me with an email address I can reach you at, I will be delighted to personally follow up on your experience.We hope you can give us the opportunity to regain your trust in a near future. I met another couple on the trip that had the same problem, so I wonder if their ratio of rooms with king and queen beds is off.Overall the hotel, food, parks, and atmosphere and value is literally the most amazing thing I have ever seen, no exaggeration. You just press the yellow button and stand wherever the feet are and you got your picture. I feel like we had no idea what our "magic wristbands" did at the resort. At the park we offer spaces for relaxation where you can find chairs and hammocks at your service. Children must present official ID (passport or birth certificate copy) at the park's ticket booths. My daughter also couldnt get enough of the steak tacos at Las Playas. Food and drinks were included on both tours, and the restaurant in Valladolid on the Xichen tour was a favorite meal for my whole group. We also purchased a photo pass package for all of the parks. Is it possible to participate in these activities if I have heart problems? The ramen at Xin Goa was excellent as was the fried rice. American Dollar (USD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Kukulkn Blvd, Km 9.5, Cancun Hotel Zone. Remember that we will always be available to offer you in each stay, the best of Mexico included!Sincerely,Jorge DucoingHotel ManagerHotel Xcaret Mexico. Sorry, we dont have Travel agents discounts in Xplor. We arrived very early and rooms we not ready so we were given our bracelets and immediate access to all of the amenities. You can also make payments via deposit or transfer at the bank branch of your choice, make payments at convenience stores of the most recognized chains by choosing "Checking" as a method of purchase or trust in the security that Paypal offers. Rafts through a river circuit paddling with special hand paddles. How do I find and download the photos from the website? Hotel Xcaret Mxico. See all available properties in Middleton. *MSI only with participating cards (banks) issued in Mexico. Minimum age allowed is 5 years old. Months without interest, only with major participating bank cards issued in Mexico. DoubleTree by Hilton Hotel Boston - Westborough, Next: Show All Available Comparable Hotels with Pricing, Andover Bird Sanctuary (Moncrieff Cochran Sanctuary), Addison Gallery of American Art hotels/motels, Tewksbury Hospital (Massachusetts State Infirmary), Hotels close to Lawrence Heritage State Park, Hotels close to John Greenleaf Whittier Homestead and Museum, Hotels near Boston National Historical Park, All Doubletree Hotels in or near Middleton. The waiters/waitresses were always so nice. Traveling on business? They are encoded directly from cameras with high resolution. We can provide it to you if you have your purchase receipt. Xcaret Welcome to the best of our country at Mexico's Majestic Paradise with more than 50 natural and cultural attractions for the whole family. Swim in the 437-yard stalactite river inside ancient caves. I had been in touch with Claudia, a guest services manager, prior to arrival and brought up my concerns afterwards, but I only got a response of "I recall offering a resort orientation the day of your arrival which was respectfully declined since you wanted to share time with your friends." If you visited our Xcaret Hotels: fotohoteles@xcaret.com 17.17 mi from city center. You need to confirm your age by showing a valid ID card. Only adult individuals aged 18+ are allowed to drive. Within Mexico. Please do not hesitate to let us know through this media when you decide to return to this paradise. La Casa de la Playa. Subject to availability. Guatemalan Quetzal (GTQ): Visa, Mastercard and Diners. The time will depend on the location of your hotel, so we cant give you an exact time. The hotel's 24-hour gym, a rooftop terrace, and 2 bars/lounges are among the featured amenities. If you are staying in an Airbnb, hostel, with family or anywhere, you can choose one of the following departure points and Grupo Xcaret official transportation will pick you up there. I will not repeat everything that has already been said. If your hotel is not in the list, you can choose one of the following meeting points and Grupo Xcaret official transportation will pick you up there. If you visited our Parks: foto@xcaret.com You can also enjoy the rivers without swimming in other activities like Rafts or the Underground Expedition. The 10% discount applies on purchases made seven days in advance of your date of visit and the 15% discount on purchases made with 21 or more days in advance. Carretera Chetumal-Puerto Jurez, Km. 1.- Enter your download code. Unlimited non-alcoholic beverages (coffee, chocolate and fresh flavored waters). If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The download code is valid for 30 calendar days from the date of purchase. If you buy multiple parks, the pictures taken at the hotel are included for free. Your vacation will be memorable while enjoying the best parks in Cancun and Riviera Maya. I had written a very negative review about this hotel and due to trip advisor's policy I had to delete it in order to write a new one. Get the best of Mexico through its culture and nature at Xcaret, and have a fantastic day at a natural wonder in Xel-H. If you make your purchase through our contact numbers, the operator will inform you if there is a pick-up at the hotel where you are staying or otherwise, the closest hotel for this service. I have sent multiple difference emails requesting assistance with no response. *MSI only with participating cards (banks) issued in Mexico. Are the downloaded files of high quality? Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. We offer you multiple payment options to pay for your reservation. Each park has its own price for the photos pass. The recent inclusion is Veleo by Xcaret Xailing, a catamaran tour that will take you to discover the beauty of the Mexican Caribbean on the high seas. No, we only accept IFE. Free self parking is free for guests, and you can enjoy a meal in one of the 15 restaurants. The food is really good. Hotel Xcaret Arte is an Adults Only hotel that pays homage to Mexico's best artists, where you can experience art from its beginnings, through workshops, exhibitions, happenings and special events. When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. the brand new all-inclusive, all-fun luxury resort in the Riviera Maya, Mexico. The Parks space is limited and priority is given to all of those who wouldnt have yet participated. You can download as many times as you need to while the code is valid. Yes. However, I just feel that the management fell a bit short on the front end of things that could have made our stay so much easier. In the case of Mexican peso (MXN) you can pay with Debit or Credit Cards issued by Visa, MasterCard, American Express, Discover or Diners. These are both highly recommended. Fill out this form and one of our agents will follow up on your request. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. An adults-only boutique hotel, where quality, beauty of the surroundings and warmth introduce Mexico in an intimate and sublime way. Monday to Friday from 7:00 a.m. at 12:00 a.m. Saturdays and Sundays from 7:00 a.m. at 10:00 p.m. Quintana Roo local time. While buying your ticket online, a list of hotels where pick-up is available will be displayed. How many times can I download my photos with my download code? The staff were very friendly and the room was clean and cozy. The company is constantly expanding but they currently operate 8 adventure parks, 4 tour experiences, and 3 all-inclusive luxury hotels. Pasted as rich text. Dear marissaramirez,Thank you for your five-star review. You must present the credit card (or copy on both sides) used for payment, on the contrary you will not have access to the park and will be losing your purchase. Are the downloaded files of high quality? Yes, the activities in Xplor Fuego are designed for all family. You cannot paste images directly. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. It is important to confirm your transportation service at least 48 hours in advance. Occasionally, birds would land near him and hed speak to them or laugh at them. Schedule: Monday to Friday from 8:00 a.m. at 11:00 p.m. | Saturdays and Sundays from 8:00 a.m. at 10:00 p.m. Quintana Roo local time. We had zero issues with arrival. 800 yards of a cavernous adventure through flooded caverns, jungle paths and aquatic slides. - Packages and Xperience Passports cannot be cancelled and will not be refunded - Cancellations will be reimbursed based on the payment method. *Original Review Below*!!!!!! There is not an exclusive activity for young children, but they can do them all, if they observe the requirements for each activity, and must be accompanied by an adult all the time. We offer you multiple payment options to pay for your reservation. Who can I notify if I have special dietary requirements? Enjoy the best of Mexico included in this sophisticated hotel that surpasses the traditional All-Inclusive hotels with its All-Fun Inclusive concept. We offer comfortable & private vacation rentals, Save an extra 10% or more on select hotels with Member Discounts, Access exclusive hotel deals, only with the Travelocity app. If you buy multiple parks, the pictures taken at the hotel are included for free. We use own and third-party cookies to improve your experience on our website. Due to the nature of the product we offer, you always have the possibility to view the photos. Solidaridad, Quintana Roo, Mexico. We strive to communicate our brand through thoughtful and warm service, ensuring our guests take only the greatest experiences with them. No, this is why we advise you to bring one with you. Play it safe and take your own photos with I would have.More. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. Yes, when you go to the restaurant, please inform your host about your dietary requirements and the chef will advise you on what to eat, or prepare something special for you. Yes, activities in Xplor are all family-friendly. If it rains, can I cancel or change my date of visit? This historic hotel's 2 restaurants, 3 bars/lounges, and gym are some of the featured amenities. The minimum age allowed in Xplor Fuego is five years old. Pick up at the airport could not have been easier. At the end of your stay, you can buy the photos at the store Tienda de Fotografia. Yes the resort is beautiful and access to the parks is great. No problem! Restrictions apply. To avoid affecting the natural balance of the ecosystem, only the use of sunblock and sunscreen containing titanium oxide and zinc oxide is allowed in the Park. per night. The Underground Expedition is an 800-yard journey through underground rivers, caverns and jungle paths, and the entire circuit inside the Stalactite River Swim is 437 yards long and average temperature of the water is 75 F. Saturdat to Sunday from 9:00 to 15:00 Hours. Search for cheap and discount Doubletree Hotels hotel prices in Middleton, MA for your group or personal travels. However if at the end of the day there are not so many people, then, youll have the chance to re-engage in an activity. You can download as many times as you need to while the code is valid. Yes, however the park is made with stone floor, has many slopes and wet surfaces, which makes difficult the movement for people in wheelchairs. Mexico's Majestic Paradise has more than 50 natural and cultural attractions to make your day unforgettable: shows, underwater rivers and much more. I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. Prices and availability subject to change. Yun (CNY): Visa, Mastercard, American Express, Diners, Discover, JCB and AliPay. Are the downloaded files of high quality? Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. She answered immediately and assisted with even my most insignificant requests. Underground River Rafts of 580 yards paddling with special hand paddles. From Monday to Friday from 7:00 a.m. to 12:00 a.m., and Saturday and Sunday 7:00 a.m. to 10:00 p.m. Local Time. It is essential to arrive 15 minutes before the time of pick-up. At what time will I be back at the hotel? For more information about the Experience Photo Pass, contact, Hotel Xcaret Mexico: The Experience Photo Pass, The Experience Photo Pass is just one of the many perks offered at Hotel Xcaret Mexico --. There is no limit to how many photos you take and you can then purchase access to download these images. Can I change my admission to Xplor for another park or tour of Grupo Xcaret? Xplor Fuego opens Monday to Saturday from 5:30 to 11:00 p.m. Subject to change due to official regulations. Other services (ATM, WiFi and gift shops). It is important to bear in mind that most of our activities need constant physical efforts. We spent two afternoons in the lagoon, and even swam through several caves to find the resident flock of flamingoes. Find the best rates by booking your stay in advance at Hotel Xcaret Mxico, which includes unlimited access to all Grupo Xcaret parks, plus other benefits in our All-Fun Inclusive concept. Solidaridad, Quintana Roo, Mxico. Not the end of the world, but it would have been nice. Nestled in a natural rock and among rivers. Circuit of 3.4 miles of jungle and caves driving an Amphibious Vehicle. If you buy the 'PHOTO PASS', it applies only for the Xcaret, Xplor, Xplor Fuego, Xel-H, Xoximilco, Xenses, and Xavage parks, plus the Xenotes Tour. Changes are not permitted on the day of your visit. What are the necessary physical conditions? The staff were absolutely amazing", A verified traveler stayed at citizenM Boston North Station, A verified traveler stayed at Omni Boston Hotel at the Seaport, A verified traveler stayed at Encore Boston Harbor, "We had a fabulous stay while we were in town for a concert at the Garden. 10 Ave South 10, Playacar, Playa del Carmen, Constituyentes Ave. LB, Gonzalo Guerrero, Playa del Carmen, 5th Avenue and 34 St. North, Playa del Carmen. Good location. 123 Old River Rd., Andover, MA 01810 ~11.96 miles northwest of Middleton center. Plus having free shuttles to all the parks was a major win that my whole family took advantage of. Does admission to Xplor Fuego include transportation? It does not include photographs of dolphins activities, Photo Drone, Photo Xunset, or archaeological sites. Old Navy - Paseo del Carmen Shopping Mall. *MSI only with participating cards (banks) issued in Mexico. With only 63 suites in front of the Caribbean Sea, our first adults-only boutique hotel, shows an intimate, sophisticated and relaxed Mexico. Yes, it is valid all year but is subject to change without notice. Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi. The staff treats you like royalty. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. The hotel itself is wonderful, pools everywhere, great food at the restaurants, the beds were icredibly comfortable. For the ONE PARK DIGITAL PHOTO PACKAGE, TWO PARKS DIGITAL PHOTO PACKAGE, THREE PARKS DIGITAL PHOTO PACKAGE, FOUR PARKS DIGITAL PHOTO PACKAGE, and FIVE PARKS DIGITAL PHOTO PACKAGES. Strike your best pose, smile and take as many pictures as you want during your visit. Is there any type of refund and/or cancellation. Advanced purchase discounts may vary depending on booking date and dates of stay. Are these activities allowed to elderly people? The price is a bit pricey but worth it for what you get. Face the only whitewater rapids in Cancun, cross a circuit of ropes hanging in the air, drive a Monster Truck, board a jet boat, ride a kayak and fly in a zip-line. Advanced purchase discounts may vary depending on booking date and dates of stay. 50 Park Plaza at Arlington Street, Boston, MA, 02116. Is there any type of refund and/or cancellation. Round-trip transportation to the Embarcadero Isla Mujeres by Xcaret in the Cancun Hotel Zone is included. My hotel is not available for pickup, although I chose transportation to the parks. The Mexican decoration and the different organic amenities will immerse you into carefully crafted spaces that will make your stay unforgettable. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. No problem! Yes, you can contact the photography customer service center. "Its a great place to stay . Customer Service hours: Monday to Friday from 7:00 AM to 12:00 AM / Saturday and Sunday from 7:00 AM to 10:00 PM (local time), Receive exclusive information and promotions via email. Promotion valid only on websites and Customer Service Centers. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay Stalactite River of 430 yards to swim inside ancient caves. Rest areas, dressing rooms and restrooms. However, we would appreciate if you could inform us about the exact date you will visit the park. Paste as plain text instead, I communicated with guest services manager, Talia, before arrival, to book our excursions and ask a few questions. From $75. However, Hotel Xcaret also offers a package that covers as many parks as you'd like. Euro (EUR): Visa, Mastercard, American Express, Diners, Discover, JCB, Carte Bancaire, Paypal, Sofort and iDeal. Taxes and fees that are shown are estimates only. You must present official ID (IFE) with address in Quintana Roo. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. For us, guest satisfaction is a top priority, therefore we regret to hear we were unable to achieve your complete satisfaction.I would really like to further discuss the details from your vacation to do a proper follow up on your concerns. Pound Sterling (GBP): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. How do you remove the watermark from the photos? Everything is close you dont have to move your car at all. 2003-2023 Lexyl Travel Technologies, LLC. If you chose transportation to the parks but the hotel you are staying at is not in the list, you can call Customer Service or send an email to customerservice@xcaret.com. ( NO KIDS ). !My family and I stayed at this hotel for 6 nights. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. We are here to serve you and to meet all requests, questions or suggestions you may have. Review tags are currently only available for English language reviews. On a PC right-click on the file and select the option to extract. The hotel was excellent, the excursions were wonderful, the buffet was amazing, if I have one complaint it is that the pools close to early. I would be interested in learning more about your vacation with us, please do not hesitate to contact us through this media.We hope you can give us the opportunity to regain your trust in a near future. What types of files are the photos that are downloaded? Within Mexico. It is for this reason that activities are not recommended to people who suffer from diabetes, heart problems, epileptic fits, asthma, hypertension and claustrophobia as well as pregnant women. Does the Park offer activities for children over five years old? By continuing to browse the site, you agree to the use of cookies. How does the discounts purchasing in advance apply? . Changes are not permitted on the day of your visit. Yes. Sorry, we only accept FM2 or FM3 for the case of foreigners living in Quintana Roo. The maximum circumference of the harness around the waist is 47 in (120 cm) and 25 in (65 cm) around each leg. Prices are subject to change without notice. The Park doesn't close for bad weather, only in case of a storm or a hurricane alert, in which case your visit will be rescheduled. I so much enjoyed his positivity and was truly grateful that he was a part of my mornings in Mexico. How do I find and download the photos from the website? prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. All your photos at the best price! Also, some activities are not suitable for pregnant women, besides not recommended for people with fear of heights, recent surgeries, back pain, or if gets dizzy easily. Grupo Xcaret is the name of the company that owns and operates some of the best tourist attractions in Riviera Maya, Mexico. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. The download code is valid for 30 calendar days from the date of purchase. . The chefs of our Gastronomic Group are leaders in the culinary scene of our country and inspiration abroad. Feb 5 - Feb 6. The experience of living Mexican art . We invite you to join our program of using biodegradable and chemical-free products! Im a public school teacher- not wealthy, so this kind of luxury is generally out of reach for me. Where I can store my personal belongings? To purchase the photos of your dolphin swim experience, contactwww.delphinusworld.comor to the Customer Service phone numbers (998) 206 3304, 800 DELFIN (800 335 3461) from Mexico or toll-free from the USA and Canada at 1 888 523 2230. Doubletree Hotels Middleton hotels are listed below. Casa de la Paz The greatest books ever written are in our library. No one wants to post vacation pictures a week after they get home, they want them as soon as possible. (1,150 reviews) "Convenient location, friendly staff, clean and affordable. Xenses Admission; Tour Tulum-Xenses; Save more. Official ID of the visitor on the reservation (original). Chetumal-Puerto Juarez Highway KM, Km. If the person making the payment is not the same person who will visit the park, it will be necessary to present the following documents at the ticket booths: No, the park does not have a daycare. The transportation that will pick you up at your hotel may have the logo of any of our Parks: Xcaret, Xel-H or Xplor or the company logo Grupo Xcaret. We regret to know that the incident we know how important these photos are for you and we have addressed this with our photo management in order to give personalized follow up for this urgent matter.

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