This does not compare favorably to our list of best credit card processors. Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. This has to be huge fraud case. That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. These self serving morons could have left my employees stranded without working fuel cards. If you do not currently accept a particular form of payment, contact any financial institution to learn more about establishing a merchant account and maximizing your ability to capture government sales. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. Choose Money Codes from the drop-down menu, then Issue Money Code from the fly-out menu. The WEX Fleet Card is the fastest way for a growing business to drive real savings, with automatic fuel expense tracking, employee spending controls, purchase alerts, and exclusive discounts in the WEX EDGE savings network all in one fuel card. Add a reference number and note, if desired. 95% of U.S. fuel stations accept WEX cards at the pump or inside the station. Check out the links below to access frequently asked questions and video tutorials to make your job easier! Ive contacted customer service multiple times and spent long times on chat and hold both times. Your email address will not be published. As with most things in business, if you make it easier for customers, youll see more sales. DATA ANALYTICS, CUSTOMIZABLE CONTROLS AND MOBILE APPS ENABLE EVEN MORE CONVENIENT EXPENSE MANAGEMENT. Im sharing this experience in an effort to resolve this issue and get this company to rectify its negligence in responsibilities to their customers. Sent payment again by certified mail, they received it, but Charged $85 late fee twice There are per card, per month fees, as well a paper billing fees (applied as a default). Most horrible experience with fuel cards. Although co-branded cards can be used anywhere that credit cards are accepted, the secondary brand may offer discounts or other rewards to encourage customers to use the card at its locations. If it is not, click the Create a new QuickBooks account radio and enter the bank account name. However, you can get an idea of the interchange rates you can expect to pay. Loyalty bonuses and discount on services are other benefits that are available from some fleet cards. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. See Who The Worst Processors Are. Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. There are a few Wex Inc. complaints about its contract terms. There is no detail on the bills whatsoever to identify annual fee, versus card fee versus late fee. EVEN THOUGH ITS IN THE NAME OF THE BUSINESS? No way to set up an auto pay. We are going through the same situation. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. CardPaymentOptions.com, Inc. All Rights Reserved. WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH!!! WEX appreciates the BBB bringing this to our attention. By accepting fleet cards, you open up your business to a swath of customers you would not otherwise have. Here Are The Processors Who Don't Hide Fees. Processing statements are intentionally complicated so that they can overcharge you. This even applies to co-branded cards. I am switching my health care plan just so I dont have to deal with a company that really doesnt put effort into letting you pay your bills with your money. I have been trying to get my claim processed for a month now. Enter the limit in the Amount field. This type of billing is unethical at the very least. As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. WEX is comprised of three primary businesses, serving the needs of Fleets, Corporate Payments, and Health. Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. Get special fuel discounts and save on products and services for your business. Ways to Save. In the Amount field, enter the amount you want to add to the card. Worst company managing my health care funds. Fortunately, many processors can get you set up to accept Voyager and Wex cards or the general Mastercard and Visa fleet cards. Im now on my 3rd time submitting the form to them. NO, because they want me to jump through another 50000 hoops!!! As of December 2016, the primary terminals that support Wex and Voyager are: The two FD machines will only work on First Data platforms, meaning youll need a merchant account with either First Data or one of its resellers. Get clarity before you switch. You bet. Referral Partnership FAQ The State Fleet Card (WEX) is presently administered by WEX and is accepted at over 10,500 retail locations throughout California. With nationwide acceptance, you're covered across the U.S. Fuel station locations WEX fuel cards are accepted at 95% of U.S. gas stations, including all major brands. Track fuel expenses automatically. Use to praise wex , guess that what happens when you get to big , you forget it was the little people that got you where you are, clearly people making credit decisions are narcissistic sociopaths, never once late on a payment for over 5 years some fagget little bitch lower my credit by almost 10K , you dont give a fuck about your customers just a bunch of greedy whores you all are, WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. Contact Support. I send that in and thats not good enough. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. We had NEVER HEARD OF THEM. All Rights Reserved. LOL. There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. In addition to its traditional merchant services, Wex Inc. also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. In addition, the company stated its working to tighten daily transaction and purchase limits, blocking sites with high levels of fraudulent activity, and actively working with law enforcement on prosecuting criminal activities. Even after we paid their extortion money, WEX kept our account locked. As more data is collected and trends identified, he expects losses to decrease even further. I will be closing this account as soon as I get my funds. Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. Bonsai Point of Sale In Report Value, enter the drivers name. As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. They state that the co-payments to my oncologist, uroloigst and optometirst appear to be fraudulent. Wex Inc. has a D- rating with the Better Business Bureau and is currently not BBB accredited. Don't Fall Into An Expensive Trap. Unethical? Using a credit or debit card allows us to make sure the person who claimed the offer is the one making the purchase. WEX Fleet cards are to be used only for fuel purchases or roadside services. Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. This company and their employees SUCK. Below we will discuss what is a fleet card, the benefits and drawbacks of accepting them, and what is involved in accepting fleet cards. This wide-angle prime lens may be compact but it packs powerful features. After litigation was settled, Wex Inc. would hold up its end of the initial deal, however at a drastically reduced purchase price. Get the latest Health Trends & Insights news in your inbox. Copyright CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Other Fees Additional card:$8 per card. This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. Spoke w Missy Fleet Manager assured me this would not affectour credit etc. Something seems very illegal about this and Im certain ExxonMobil is going to see an exponential reduction in revenue because of this overly aggressive, profit driven harassment of card holders. You may hear them called fuel cards, fleet cards, or a fleet-specific brand name, like Wright Express (Wex) or Voyager. On the Credit screen, select the contract for which youd like to view the credit balance. After getting a charge of over $681 on a $3000 bill we called. In the Funded Amount field, enter the amount of the money code. Its been months and we still do not have $$$. He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. The company doesnt care and their customer service sucks as they treat you like you are trying to dodge a payment when in fact you are trying to make one my small business will find another fuel card and cancel wex never to return. Talked to their rep. he would settle account for $100, which we paid NEVER let this company get your bank info. The WEX Accepting Merchant Network draws over 4 million fleet drivers to your locations. We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. This is a fraudulent account. One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. Level 3 data is also important for government purchases, as tax-exempt numbers and other details can be captured. Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? They didnt send or email a notice that amounts were due. In the Policy Number menu, choose the policy that will receive the prompts. ACTIVE makes the card available to use. The most recent review describes unexpected account creation and inadequate customer support: Horrible customer service (non-existent, really). an account in a name who is not associated with our company. The people behind the payments. For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. I think this would be great for our business! I thought this would be beneficial. Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. However, they all have different requirements and costs for acceptance. Instead, youll be charged a percentage and may be assessed additional costs by your processor. Store branded fleet cards are usually associated with large chains, such as Chevron and BP. ERGs drive diversity by fostering new bonds and communities across the company. One transaction for $164 at Sheetz fuel, made payment, said they didnt receive it. Look up and select the card you want to change. It is not intended as legal or financial advice. However, if your customers seek out Wex or Voyager-accepting businesses, the higher costs could be well worth it to help you secure additional business. This information is captured at the time of the sale. They are a credit card company never has an HSA ever asked me for receipts before ever. For example, a gallon-per-transaction limit for a type of fuel. Drivers can easily locate accepting stations using our Fuel Locator, accessible on desktop and mobile. This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. None of which have been successful. While Mastercards public interchange table makes no mention of fleet cards, tables that arent publicly available and our own experience with the charges both show that Mastercard prices fleet cards according to commercial card rates as well. After 4 phone calls and 2 emails over the course of a week I was told to file a fraud complaint with my bank. Given the companys complaint total and resolution ratio, we have slightly adjusted the BBBs rating. His dedication to transparency and education has made CardFellow a staunch small business advocate in the credit card processing industry.
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