Qualified customers are those who receive benefits from LIHEAP, Food Stamps, WIC, Medicaid or Transition Employment Assistance. Disconnection is prohibited if customers agrees and adheres to payment plan. Customers unable to make payment may be eligible for amortization agreements not to exceed 12 months. Welcome to a new day at American Electric Power. Utilities advised not to terminate residential service when the customer has an inability to pay and where weather will be especially dangerous to health (usually 32 F or below for winter and above 95 F for summer) as determined by the Commission. Need to turn off electricity at an address and close your account? To avoid unauthorized access, youll still have to enter your password. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. 30 day disconnect delay if physician, public health official or social service official certifies that a household member's health would be adversely affected. No disconnect if temperatures are 32 F or below during the day, 20 F or below at night or if the predicted heat index is 101 F or greater. Our Regulated Companies Maintaining the nations largest electricity transmission system and more than 223,000 miles of distribution lines, we deliver safe, reliable power to customers in Arkansas, Indiana, Kentucky, Louisiana, Michigan, Ohio, Oklahoma, Tennessee, Texas, Virginia and West Virginia. Terminations are suspended for 55 days when people apply for federal energy assistance. In summer months public utilities cannot turn off gas or electricity when it is the sole power source for the cooling if the forecast for the following 24 hours includes temperature at or above 95F; includes master-meter buildings. marilyn mulvey opera singer; hidden cosmetics owner; pre insulated pex pipe Im *** short is there anyway the *** I paid can keep , y lights on GetHuman8200171's customer service issue with AEP Energy from February 2023 Delay disconnect for 15 days if household member is seriously ill, age 65 or older, disabled, or dependent on life support system. When you opt in, we automatically fill in your ID from then on. All Rights Reserved. Consumer line: 888-570-9905, 307-777-7427. No disconnect if customer agrees and adheres to payment, Consumer line: 800-382-4586 (Connecticut), 860-827-2622 (outside Connecticut). Temperature-based restrictions if unable to pay and has exhausted available assistance or is actively seeking assistance, or can pay, but only in installments. Welcome to a new day at American Electric Power. Removing Equipment You can remove an APCO outdoor light, remove a meter, or stop temporary service by using our modify service forms. Total ban between November 15 and March 15 when the forecasted low temperature for a 24 hour period beginning at 8:00 A.M. on the date of the proposed disconnection is below 32 degrees. Delay disconnect for 15 days if household member is seriously ill, age 65 or older, disabled, or dependent on life support system. Prohibits disconnect if household has life support system; 30 day delay for certified medical condition, certificates may be renewed for 30 days or longer if a chronic condition exists. Customers called to full-time active military service during a time of declared national or state emergency or war, may apply for shut-off protection for up to 90 days and may request extensions of this protection by reapplying. Each state has its own regulations on whether electric companies can disconnect your power in the winter, and some electric companies have their own policies. Summer termination procedures: When National Weather Service issues a heat warning for any parish in the utility's service territory, or when such a warning has been issued on any one of the preceding two calendar days. Disconnect prohibited if customer agrees to a payment plan. 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. Our simple transfer service makes it easier. Or look for your next career move. I owe *** on disconnect. Lists several financial assistance options, including: Deferred Payment Agreements, HEAP, Budget Billing, Discounts, Good Neighbor Fund, and Third Party Notification. The 30-calendar day delays may be consecutive. Commission approval is required for disconnection to medical emergency customers. Gas and utilities cannot be shut off if the lack of the utility creates a life-threatening situation. Consumer line: 907-276-6222 (Anchorage); 800-390-2782. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. Customer with a medical certificate could postpone disconnection for up to 90 days and only once during a 12 month period. Prohibits the disconnection of household in extreme heat conditions, 95 and above. We welcome your ideas and feedback. Customer is expected to enter into a payment plan. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. 21 day disconnect delay if household member is certified as seriously ill. Before you start, make sure you're not a current customer. Consumer line: 602-542-4251or 800-222-7000 (Phoenix area), November 1 - March 31 (temperature-based). Remove service equipment Close your account Manage Service Transfer or upgrade existing service and equipment. . No disconnect for low-income natural gas customers with proof of eligibility for energy assistance. Eligible senior citizens participating in Winter Protection are not required to make specific monthly payments between November 1 and March 31. No disconnect if customer agrees and adheres to a payment plan. No disconnection if customer agrees to and adheres to payment plan. Three utilities. Not permitted if eligible customer agrees to a special payment arrangement that allows the customer to pay less than the amount of each current bill during the winter months. If you have forgotten your security code, please call 888. . Utilities must honor a physician's certificate in prescribed form that a customer/permanent resident has a serious medical condition and stating that suspension of service would result in substantial risk of death or grave impairment. Disconnect ban if customer declares inability to pay and income is <50% state median income and agrees to payment plan or if eligible customer pays 10% of income or the full amount of current bill (whichever is less) or if customer agrees and adheres to payment plan. Also, cannot shut off a service that the resident needs to run. 32 F or below (daytime), 20 F or below (night), or heat index 101 F or higher. Disconnect ban for those who are elderly, handicapped or seriously ill, households with a child under 2 years old, those who are receiving unemployment compensation, federal heating assistance or who qualify as a financial hardship (75% or less of state median income) or if arrears areless than $500 for primary source of heat or less than $200 if not primary heat source. emergency. Utilities must offer payment plan of 10% down payment and equalized billing over the next 4 to 12 months. LIHEAP beneficiaries with outstanding balances of less than $3,000 will pay the lesser value of $250 or 20 percent of their remaining balance to reactivate service. Commission approval is required for disconnection to medical emergency customers. No disconnect for elderly, disabled, and customers who are eligible for the Energy Crisis Assistance Program. Summer disconnent protection - a utility may not effect an involuntary disconnection of residential services in affected counties when an excessive heat watch, heat advisory, or excessive heat warning issued by the National Weather Service is in effect. Disconnect ban if customer declares inability to pay and income is <50% state median income and agrees to payment plan or if eligible customer pays 10% of income or the full amount of current bill (whichever is less) or if customer agrees and adheres to payment plan. No disconnect if customer agrees and adheres to payment plan. Learn more at AEPEnergy.com. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. Modify home service Modify business service Municipals, electric co-ops and public utilities cannot disconnect utility service to a household where a member of the household has been called into active duty if, Consumer line: 651-296-0406 or 800-657-3782, December 1 - March 31, with extended payment plan. However, if youre moving to another AEP address, use our transfer service form. Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. Delay disconnect for 30 days with medical certification. Disconnect ban if health of household member would be adversely affected, need medical certificate. Utilities are required to offer a deferred payment plan. Sitemap AEP Southwestern Electric Power Co. has started shutting off service for business customers in Texas and Louisiana for nonpayment and plans to do so for residential customers in Texas. AEP is more than just an energy company. Consumer line: 800-522-2404, Salem: 503-378-6600. Medical certification can be renewed once within 120 days. Cannot disconnect if a customer owes less than $75 or no more than last month's balance on Nov. 1. If the customer has been shutoff, and the form is submitted within twenty one days of the shutoff, service is restored. "If a customer is eligible for the. Elderly and handicapped must have 48 hours notice. Consumer line: 225-342-4404 (Baton Rouge) or 800-256-2397. Customer must pay bill in installments within the next 90 days. 30 day disconnect delay if physician, public health official or social service official certifies that a household member's health would be adversely affected. Unpaid Utility Bills However, if you're moving to another APCO address, use our transfer service form. Those who notify their gas and electric utility that they are applying for LIHEAP certification through the local CAP agency may receive a 30 day stay from service disconnection during the moratorium. Customer is required to negotiate a payment plan. Total ban when <32. Customers may utilize the winter reconnect order one time from mid October through mid April. 1 ago. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. 4-6101; 702-486-2600 (Vegas); 775-684-6100 (Reno). No disconnect for seriously or chronically ill if certified by medical professional or if customer qualifies for assistance from Human Services, a charitable organization or Medicaid and if customer agrees to a payment plan. Year-round protection from shut-off is available to all residential customers regardless of income with an initial down payment of 10 percent of a customer's total bill and a monthly budget plan. Business customers, please contact us. Consumer groups call for PUCO investigation of AEP Ohio over disconnections. For your convenience, you can keep service on at both addresses while in transition. Table of Contents show What Is AEP Central? Turn off electricity at your address and close your account. Between Nov 1-April 15, all customers must be notified 72 hours before disconnection to acertain if the health and safety of a resident will be compromised. Medical certification can be renewed once within 120 days. Protection for customers entering payment plans; special notice and links to assistance agencies. Consumer line: 701-328-4082, 877-245-6685. Households with income less than 150% of federal poverty guidelines must be enrolled in a payment plan. Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days. Consumer line: 501-682-1718 or 800-482-1164. If a household member has a serious medical condition, certified by a doctor, disconnection is delayed for 30 additional days. Renewals are not needed if condition is certified as being permanent. To qualify, customers must notify their natural-gas supplier that they are eligible and provide written proof to the utility within two weeks. If life support equipment is needed a "load limiter" is installed that allows enough electricity to run the equipment. According to the Responsible Utility Customer Protection Act, utilities may be shut off without Commission's approval during the winter months if customer fails "to be a responsible utility customer, and provided that [the customer's household]'s income exceeds 250 percent of the federal poverty level. 30 day delay and 30 day extension possible in case of life threatening condition. The medical certification may be renewed by the proper medical person every 30 days if illness persists. Prohibits disconnect if customer is blind, disabled, or 62 years or older and the remaining household members are 62 years or older, 18 years or under, or blind or disabled unless the utility contacts the household 72 hours prior to termination of service for the purpose of devising a pay plan. The phone number of your REP is located on your electric bill. Disconnects will resume for residential customers in Virginia on January 11, 2022. Customers requesting new natural gas or electric services, who have no previous balance with their utility, may establish service under the winter reconnect order by paying $175, rather than paying the required security deposit. Butte, MT 59701. No disconnect for seriously or chronically ill if certified by medical professional or if customer qualifies for assistance from Human Services, a charitable organization or Medicaid and if customer agrees to a payment plan. All Rights Reserved. The Public Service Commission has amended the states cold weather rule to ban winter natural gas disconnections of certain income-eligible households provided they make a minimum payment, about 50 percent of their bill. Due date for utility bills extended to 22 days. Summer Rule: Residential customers shall have the right to avoid discontinuation of electric service for nonpayment of pills if, as of 8:00 am on the scheduled disconnection day, and Excessive Heat Warning has been issued by the National Weather Service for the county of the scheduled disconnection. No disconnection if customer agrees to and adheres to payment plan. Disconnect shall be postponed for 21 days due to the medical condition of an occupant. Use of this site constitutes acceptance of the AEP Terms and Conditions. Request a letter Disconnection will be delayed if detrimental to the health of a resident, must have physician certification. Moving to your next home can be exciting and stressful at the same. Disconnection delayed for up to 63 days if detrimental to health or safety of household member. Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit. Choose an option below: See our strategy for a sustainable future or download our Corporate Accountability Report at AEPSustainability.com, AEP Energy is a competitive retail energy provider for over half a million customers. Utility must provide affidavit to the Commission that disconnect will not endanger the health of any household member. Customer is expected to enter into a payment plan. Households may be disconnected once the temperature is below 95 or beginning in October, whichever comes first. For final bills and disconnection of your current service, contact your Retail Electric Provider (REP). Regulated utilities must get PSC approval for disconnect. Termination may be postponed for up to 21 days (plus one renewal) with a physician's certificate or notice from a public health official stating that termination would be detrimental to the health/safety of a person. If the temperature is expected to be 32 degrees or lower during the winter protection dates or 95 degrees or higher at any time of the year, the utility cannot turn off the power. If households make the required payment, the remainder of their bill is deferred until April, after which they have seven months to pay off the balance. Taking action now can help keep balances and bills manageable, and your electric service connected. No disconnect during extreme weather unless last resort after all other legal means of collection have been attempted and only if: 1) income is>250% FPG; health and safety would not be endangered due to presence of elderly, small children, or mentally disabled; and utility has an approved winter disconnection plan on file. Disconnection is prohibited if customer agrees and adheres to a monthly payment during the winter period. Consumer line: 502-564-3940 or 800-772-4636. Customer must negotiate a payment plan before disconnect date. Utility cannot disconnect during protection dates unless it has offered a deferred payment plan and informed the customer of available energy assistance funds. 15 day disconnect delay if physician certifies that a household member is disabled or seriously ill. 30 day delay if a household member is on life support equipment, customer must enter into payment plan. 21 day delay if physician, social services, public health or law enforcement officer certifies to medical or protective services (elderly, infants, disabled etc.) 10K - 2021. Money and Energy Savings for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". No disconnect (Nov-March) if customers agrees to payment plan. Customers who utilize the Winter Reconnect Order must enter into an extended payment plan on their remaining balance. Consumer line: 800-992-0900 Ext. Temperature-based restrictions if unable to pay and has exhausted available assistance or is actively seeking assistance, or can pay, but only in installments. Because disconnections during protection dates are considered detrimental to the health of the customer's household, the utility company must make three additional attempts to contact the customer before disconnection. To qualify, residential customers must inform the utility of their inability to pay prior to disconnection and must agree to an extended payment plan. Consumer line: 800-524-0795 or 217-782-2024 (outside Illinois). Requires PUC approval. Prohibited when heat advisory from the National Weather Service is in effect. north wales dating agency Find a permit. View a table of state seasonal termination protections only. No disconnection if a customer enters into a deferred payment plan. Postpones disconnection for 20 days if the customer presents a medical statement from a licensed physician which states that disconnection would be a serious and immediate threat to the health or safety of a person in the household. This online function is currently only available to residential customers. In the Lone Star State, AEP is divided into AEP Texas North and AEP Texas Central, each with its own service territories. Delay disconnection for 20 days if the action would adversely affect the health of a household member. Consumer line: 800-992-0900 Ext. Consumer line: 888-782-8477 (electric) 512-936-7120 (Austin electric); 515-463-7164 (gas). Must have a termination notice and have been refused utility service; appliied for HEAT and Red Cross energy assistance and make a good faith effort to pay utility bill on a consistent basis during moratorium. Cannot disconnect if an overdue amount is less than $50, unless the overdue amount is more than 90 days old or the utility bills four times a year or less. 30 day disconnect delay if physician, public health official or social service official certifies a medical emergency. Investor-owned utilities have agreed not to disconnect customers during the moratorium if they are not current on their bills. 32 F or below (daytime), 20 F or below (night), or heat index 101 F or higher. No disconnect for all residential customers when <20 F. LIHEAP-certified customers have complete protection from Nov. 1 through March 31 regardless of temperature; utility must offer payment plan after moratorium. Disconnect is prevented if customer agrees and adheres, Consumer line: 800-922-1531or 803-737-5230. To have service restored between November 1 and March 31, a ratepayer must make payment of one-fourth of the total arrearage plus the most recent bill and enter a payment plan with the remaining arrearage paid in installments over no less than three months or as agreed between the ratepayer and the utility. No disconnect if customer agrees and adheres to payment, Consumer line: 800-382-4586 (Connecticut), 860-827-2622 (outside Connecticut). No disconnect (Nov-March) if customers agrees to payment plan. If fraud, misuse or failure to make monthly payments occur, the utility can suspend the customers service until all bills are paid in full. AEP Texas Central service area Date: 03/01/2023 . Use of this site constitutes acceptance of the AEP Terms and Conditions.
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