Our commitment to the mission of improving lives is intensified during these challenging times. Prices for at-home options vary based on whether you choose a landline or cellular-based connection, but the cellular option is more expensive. In support of health systems and healthcare professionals, we have developed this resource center. Were here to help. Repair your product and give it a second life. On the Go pendant(s) purchased by the consumer may be returned within 30 days of the original date of purchase for any reason provided that: Credit for returns not meeting the above criteria may be denied in whole or subject to a restocking charge of up to $50. Find an update for your device You can email the site owner to let them know you were blocked. Lifeline Systems (formerly Philips Lifeline) was founded in 1974 by a gerontologist, a specialist who studies older adults. Warranty: none. Publications Read articles on latest trends and insights, best practices and clinical cases, application tips and more. (Lifeline doesnt get specific about range, unfortunately.). Support | Contact Us . If youre interested in an option that costs less up front but includes a reminder service, read my review of Lively alert systems. CT 2. Requires user account. 2 When reminded by the Philips Medication Dispensing Service, . By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. For billing questions about our Medication Dispensing Service, please call 888-632-3261 or complete the contact form below. Philips Lifeline HomeSafe is a traditional home-based medical alert system with a speaker/receiver base and a wearable pendant or bracelet used as a remote panic button. The On the Go device offers the best value and versatility of all the Lifeline systems. Also, the base station has a 30-hour battery in case home power is lost. You are about to visit a Philips global content page. But the equipment on sale for this price requires a landline and isn't designed for more active adults. And, if you opt for professional installation, the charge is $99. Call us today at 855-345-0130. To order an AED itself, call the same number (1-800-225-0230) and press option 2. If you are a current customer and have an urgent issue, please call 800-635-6156. Clinical Education Ultrasound 800-522-7022 Clinical Education Imaging 800-813-2781 or clinical.education@philips.com 1. Support for healthcare professionals Find out all about the options available for technical support and other forms of assistance. Provides freedom and peace of mind while at home or miles from it. Lifeline is a relatively easy-to-use medical alert system. Customer Services Portal Have a non-critical service request? Photo: Bay Alarm. FYI: The length of time, or lie time, that someone who has fallen and is unable to get up on their own is significant. Who Its Best For: This convenient system is best for seniors who want protection at home and away and who also want fall detection. Search results for {words} ({number} products). For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728 Oral Healthcare Professionals Sales and Support 1-800-422-9448, For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728 Oral Healthcare Professionals Sales and Support, AED 1-800-225-0230 To order AED supplies press option 1 To order an AED itself press option 2 You can also e-mail aedsupport@philips.com, You can also e-mail aedsupport@philips.com, For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728 Oral Healthcare Professionals Sales and Support 1-800-422-9448 AED 1-800-225-0230 To order AED supplies press option 1 To order an AED itself press option 2 You can also e-mail aedsupport@philips.com, For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728, Oral Healthcare Professionals Sales and Support 1-800-422-9448. The action you just performed triggered the security solution. However, other free apps for caregivers are readily available, so I wouldnt use it to account for the price difference between Lifeline and other brands. First name* Last name* Email* Phone number * Customer Testimonial I am completely happy with it "After my husband was deceased and I was living alone, the kids saw that Philips Lifeline was necessary. Nuc Medicine 5. IGT 3. Call us at 1-800- 432-5378 Monday - Friday 6:00 a.m. - 4:30 p.m. PT MedicAlert is proud to partner with #1 rated* Medical Guardian to provide our members with a special offer on the Medical Guardian medical alert system. Requires user account. Find security status documentation with product-specific vulnerability updates, as well as current and past advisories. I purchased a device on the Access Wireless website and am having trouble with the device. The Philips Lifeline is a remote monitoring system that can detect a fall and automatically dispatch a call to a family member, friend, neighbor or emergency service and send help on the way. The HomeSafe system is available for landlines and cellular service. We are here to help! Koninklijke Philips N.V., 2004 - 2023. Please try again or contact Customer Service at (505) 923-5700 or 1-866-388-7737 for assistance. Lifeline costs a minimum of $29.95 per month, which is about average for a medical alert system. Other brands sell lockboxes at similar prices. Find out here more about our return conditions and how to return your product. If your order has already shipped, it would be subject to a $50 order cancellation fee, and you should follow the return process for the equipment. Jenny holds dual bachelors degrees in English/Journalism and Political Science from Miami University in Oxford, OH. | Learn more about Stefanie R's work experience, education, connections & more by visiting their profile on LinkedIn Our Customer Support Specialists can guide you through your options. Take a look at the breakdown of monitoring prices and other fees for each system. Philips lifeline is all I know. Need help? If you have your product at hand, please choose it's product group and category below. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4087103/, Google Play Store. My Philips for Professionals Access key account, product and service information as well as your available training opportunities from one place. You are required to pay a $50 activation fee for Lifelines at-home systems and $99.95 for their on-the-go system. (2021). Privacy Policy| Find out all about the options available for technical support and other forms of assistance. All rights reserved. LinkedIn. It was acquired in 2021 by Philips by Connect America, a North. These fees might be waived if youre a member of the military or AARP but in my opinion, nobody should have to pay these extra charges. Customer Services Portal specially for healthcare professionals. Pendant coverage is subject to the device location, environment, equipment, and facility conditions. For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Heat can also damage it, so it should be removed before using a sauna or hot tub. She has hand-tested the industrys top medical alert systems, writing nearly 50 in-depth articles that help seniors age safely in place. Cost of Lifeline medical alert systems. Lifeline, formerly known as Philips Lifeline, offers medical alert systems and monitoring services. If you are calling about the recall of the Philips sleep apnea and ventilator devices please visit our website at www.philips.com/src-update Contact us Couldn't find what you were looking for? HomeSafe | HomeSafe with AutoAlert | On the Go | Medication Dispenser. Both of these options include shipping costs. Hear what our satisfied customers are saying about us. Unfortunately, when I inquired with a company representative about the maximum distance that a voice could be picked up when using the voice extension, the representative was unable to answer with any certainty. Your IP: Lifeline's in-home systems have a range of 500 feet. Features include: waterproof help button pendant, automatic fall detection at no extra monthly charge, and two-way communication through an in-home base. After earning a degree in journalism, Jenny Wisniewski spent much of her professional life in education; however, she returned to writing in earnest in the senior care space, acting as caregiver to her mother. The Philips Lifeline Response Center operates 24/7, 365 days a year, and supports 140 languages via an interpreter service. Caution: To reduce any risk of strangulation, Lifeline neck cords are designed to break apart under certain conditions. Philips Lifeline. When you place an order online, it can take up to 48 hours for the order to be processed. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. You are about to visit a Philips global content page. Philips Lifeline actually has the greatest number of subscribers of any medical alert system on the market, even more than Life Alert. All rights reserved. Among Lifelines greatest strengths are the features on its all-in-one GoSafe 2. Submit it online 24/7 at our self-service portal (a user account is required). They refused to help, saying it was out of warranty by a few weeks. Our Customer Support Specialists can guide you through your options. (2019, July 17). Philips Lifeline's option for out-of-home protection is On the Go. One Happy Customer New York. One thing you may like is that Lifeline offers free equipment for its systems. SafeHome.org may receive compensation from some providers listed on this page. The base station uses a backup battery in case of a power outage, which is good for up to 30 hours. However, this method of payment still requires us to generate and mail an invoice, which will prompt an invoice fee. (More details coming up.). The actual date it hits your credit card statement or applicable bank account is dependent upon your institutions rules and practices. The help button is also waterproof so you can keep it with you while in the shower or bath. It includes a base station with a speaker and a waterproof button to wear around your wrist or neck. Use the full original product model number (e.g. Automatic Fall Detection. Members save 15% on medical alert service and get free shipping and activation. Features include: waterproof help button pendant, automatic fall detection at no extra monthly charge, two-way communication through the mobile device, location tracking, and rechargeable battery that lasts two to three days. 111 Lawrence Street. Contact options for your online order Contact options for Online Shop How Lifeline Works. Emergency Care and Resuscitation Solutions, Radiography | X-ray & Fluoroscopy Solutions, Customer support for healthcare professionals, See if your question is answered in our FAQs to save a call, See what information you will want to have before you call, Technical support for healthcare products. Although the product line still bears the Philips name, the company sold it in 2021 to ConnectAmerica, while maintaining an equity stake. Out of the three offerings, I think the lockbox is the wisest investment. Terms of Use| Monthly cost for in-home landline service: $20. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Submit Incident Report| This nominal fee helps offset a portion of the costs associated with printing and mailing paper invoices, and processing paper checks. Lifeline offers three unique medical alert systems: two home-based and one mobile unit. Some documentation requires user account. Philips Care Assist C.03. All rights reserved.
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