Where Specialist Equipment or excess distance is required, you will be required to pay the additional cost. We can sign you up when you call. The information provided is general advice only. RACV Veteran, Vintage and Classic Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 344 KB) 90% of issues are fixed on the spot, so you can get moving again. Attendance at your request where the Eligible Vehicle has suffered a Breakdown, or any one or more of the other Services outlined in this document. Flights are only available on a commercial scheduled service airline. Total Care For $280 Annually Or $23.83 By The Month Get Deal. Our top-range package with all the extras included. If youre not an Emergency Roadside Assistance Member, dont stress. Yes, you can pay for your yearly subscription upfront or by the month. Service is fast and reliable, day or night, Australia wide. RACQ will pay the daily hire rate, stamp duty, GST and tax up to the maximum daily Entitlement value. Do you drive more than one car, frequently travel to rural areas, or have a trailer attached to your vehicle? Where your Eligible Caravan or Trailer requires towing, RACQ will only be able to assist where your Running Gear is in a serviceable condition. Terms & Conditions T&Cs When booking/purchasing with ClubConnect, you are agreeing to abide by the following terms and conditions: Voucher Validity Vouchers are valid for a period of 12 months from the date of issue, this excludes attractions that have been booked for a specified date or where a 'valid to' date is specified. RACV Total Care is our most comprehensive emergency roadside assistance package. 3Including drawbar for caravans. For policies with a start date from 7 June 2021 - 27 October 2021 or with a renewal effective date from 12 July 2021 - 29 November 2021. 9 out of 10 call outs are fixed on the spot. If you're a Victorian resident looking for a comprehensive level of cover that will allow you to pay your premiums on a month-to-month basis without the burden of any additional costs, then RACV Complete Care Car Insurance might be the perfect fit for you. Total Care is our top-level package that provides roadside assistance for you and a nominated vehicle. Great team culture. See Maximum Entitlements. Your reference number is. Save on exclusive offers and discounts with us, and our retail, entertainment, and travel partners. If youve made the switch to an electric vehicle (EV), or are thinking about it, all of our roadside assistance packages will keep your battery electric or hybrid vehicle moving so you can drive with confidence and get to where youre going. I've just been reading the Terms and Conditions of RACV Total Care An interesting policy At first glance, seems to good to be true But when you read the fine print, there is the usual limitations and restrictions. and book using our Smart App. RACQ will not charge you any merchant fees, credit surcharges or road tolls where it is providing Services in accordance with your Entitlements. For policies with a start date from 3 August 2022 or with a renewal effective date from 5 September 2022. This waiver of fees will not apply where RACQ is providing Services outside of the Entitlements. Where the cost of Recovery exceeds the overall maximum annual entitlement, you must pay the excess. Email: gordon_oakley@racv.com.au. Out of charge By using our site, you agree to us collecting this information and to ourPrivacy Charter. For $19.99 a month over 12 months or $214 for a whole year upfront, Members will also receive a Windscreen Plus Add-on and extra towing. Basic roadside assistance including 20km of metro towing. RACV experts debunk ten of the most common petrol myths. 20% off Chargefox fast charging Whether you just bought a new car or its simply time to renew your current cover, choose from a range of high-value car insurance options for peace of mind while you drive.#. Premium emergency roadside assistance package with more, for families with What do I do if my car breaks down? Help with common issues like lockouts, flat tyres or flat batteries Australia-wide, 24 hours a day. For policies with a start date from 3 August 2022 or with a renewal effective date from 5 September 2022. Where your vehicle is an Ineligible Vehicle RACQ will be unable to provide any Recovery Services. Youll be towed in your chosen direction up to the relevant kilometre limit. Car breakdowns are not only inconvenient, but they can also put your life in danger. For copies, visit racv.com.au. Should your Eligible Vehicle run out of fuel, RACQ can arrange for the delivery of sufficient unleaded petrol or diesel to enable the vehicle to be driven to the nearest fuel station (subject to annual limits). This includes battery electric (BEV), plug-in hybrid (PHEV), hybrid (HEV) and fuel cell (FCEV) vehicles. Access to RACVs electric vehicle fast charging network, and save 20% when charging your EV at any Chargefox ultra-rapid site. Doesn't sound good but the motor is . RACQ will not cover transport, accommodation or other expenses incurred by you on the journey to return Home afterwards. Prices valid as of1 February 2023 and are subject to change. 90% of issues are fixed on the spot, so you can get moving again. Please note that Eligible Caravans or Trailers are only covered for this Entitlement for members with RACQ Ultimate. RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - February 2023 (PDF, 77 KB) RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2020 (PDF, 883 KB) Well register the job and send one of our signature yellow patrol vans to help. RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 272 KB) Read More. This Entitlement is for one tow per Breakdown at no charge. #12. The provision of Alternative Transportation is subject to availability and any terms and conditions imposed by the Service Provider. <>/Filter/FlateDecode/ID[<116D2E55D21DB2110A0002F7D0EABCFF>]/Index[84 26]/Info 83 0 R/Length 97/Prev 353130/Root 85 0 R/Size 110/Type/XRef/W[1 3 1]>>stream RACV Extra Care if you usually stay local, but take frequent trips out of town English Deutsch Franais Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk . The terms and conditions are used to avoid almost anything other than a recovery on a bitumen road and even then, the towing limits allowed are far in a way insufficient for those of us who travel a long way from home. You're also covered in any other eligible vehicle you drive. enable JavaScript in your browser. RACV Total Careif you travel long distances, drive multiple cars or multiple people drive your nominated vehicle (like a partner or child). 109 0 obj The overall tyre width and the linear distance between the exteriors of the Sidewalls of an inflated tyre, including elevations due to labelling, decorations, or protective bands or rib. Well tow you to the nearest accessible charging station or your preferred destination within your towing benefits. Noble Park Victoria, Australia 3174. They comply with the manufacturers specifications for your vehicle and the relevant Australian Standards. For policies with a start date from 19 May 2019 - 27 February 2021 or with a renewal effective date from 30 June 2019 - 4 April 2021. It includes accommodation, rental vehicles, alternative transport, and taxi benefits. Please refer to the End of the Incident section above. RACQ will also arrange and pay for accommodation until the next air, rail or coach service arrives, up to $1,200. As a mutual organisation, RACQ re-invests any operating surpluses back into the development of products and services that return the most value and benefit to members. Whether you just bought a new car or its simply time to renew your current cover, choose from a range of high-value car insurance options for peace of mind while you drive. Your type of roadside assistance subscription will determine how far we can tow your vehicles. There will be more to this as I'm awaiting a call from RACV today. Any motor vehicle or motorcycle that are covered for RACQ Roadside Assistance. All requests for Roadside Assistance relating to automotive Glass replacement requires upfront payment by credit card. enable JavaScript in your browser. The suite of products offered by RACQ, including Roadside, Roadside Extra, Plus Care, Ultra Care and RACQ Ultimate which provide various levels of Entitlements. Except for any rights that you are entitled to by law, RACQ and RACQ Service Providers accept no responsibility for any damage to your Eligible Vehicle, or other vehicles or property, including (without limitation) while in the care of RACQ or an RACQ Service Provider. If youre an existing RACV Member, you could get a discount on your subscription, based on your years of membership. The Caravan or Trailers axle and wheel assemblies, springs, draw bars and couplings. The RACQ Ultimate RV product can be purchased by any permanent resident of Australia, with an Australian residential address and on the condition that the Nominated RV satisfies the conditions and limitations outlined below. If you have Extra Care or Total Care, youll be towed in your chosen direction, up to your plans kilometre limit, or to the nearest attending RACV Service Centre. Basic emergency roadside assistance package for drivers who like to stay local. Total Care is our top-level package that provides roadside assistance for you and a nominated vehicle. Essential cover for those who drive short distances in the metro area. Where evidence cannot be provided RACQ may decline to provide the Travel Entitlement or require the Driver to pay for the relevant Travel Entitlement. RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - September 2022 (PDF, 68 KB) Some Remote Areas restrictions may apply. With Extra Care and Roadside Care, service is only for your nominated vehicle. endobj As distributor, RACV Insurance Services Pty Ltd AFS Licence No. This site will not function correctly without JavaScript enabled.Please By using our site, you agree to us collecting this information and to ourPrivacy Charter. For more details on vehicle eligibility, towing limits and exclusions, see Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB). RACV Boat Insurance Premium, Excess, Discounts Guide - August 2022 (PDF, 60 KB) For policies with a start date from 28 October 2021 - 2 August 2022 or with a renewal effective date from 30 November 2021 - 4 September 2022. RACQ reserves the right to decline any application or renewal at any time. If you break down in a location where RACQ is unable to assist you, RACQ may be able to refer you to a local service provider. If you require Services on your Eligible Vehicle and your Entitlement cannot be verified, then RACQ may require you to pay a deposit. In addition to those limitations already set out in these terms and conditions, we will not provide Services where: (a) The damage is caused by an Insurable Event; (b) You have suffered broken windscreens or windows; (c) Your vehicle is an Ineligible Vehicle or an Ineligible Caravan or Trailer; (d) Your vehicle is already situated, or receiving services, at any garage, or service station, including that of an RACQ Service Provider, or undergoing mechanical or electrical repairs at yours, or someone elses premises; (e) You require supply of spare parts or tyres; (f) You require maintenance or general mechanical repairs, including temporary repairs to steering, brakes or other safety components. Any repairs provided that incur an additional cost, will be at your expense. All terms and conditions are subject to change without notice. Option 1: You choose to wait at the repair location while the vehicle is repaired, (a)Accommodation up to $550 per incident; or. In five quick questions youll have your match. This correspondence can be addressed to: RACQ Group Member Relations For a full list of inclusions, exclusions and benefits please refer to Emergency Roadside Assistance Terms and Conditions for the exact entitlement. RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 411 KB) There is no cost for fitting an RACQ battery to the Eligible Vehicle. By using our site, you agree to us collecting this information and to ourPrivacy Charter. From that point any repairs are at your discretion and cost. Where you have locked your keys in your Eligible Vehicle, RACQ will provide attendance to unlock your Eligible Vehicle. Roadside assistance for every drive and budget: We've helped with over 800,000 jobs in 2021 alone. The driver kept banging on about having RACV Total Care with the 100km towing limit. IE: If you run out of fuel, they will bring fuel to your car, YES, but (Limit 5 litres and only in Victoria) Administrative fees of 50c a month apply for monthly payments, $6 for the year. Roadside assistance if you cant ride your bike because of a puncture, mechanical problem or even exhaustion. Top-range breakdown assistance that includes 100km of metro and regional towing plus generous taxi, accommodation and car hire benefits. For policies with a start date from 16 August 2022 - 21 February 2023 or with a renewal effective date from 19 September 2022 - 27 March 2023. We will use reasonable endeavours to notify you of any changes to the terms and conditions by placing a notice on our website. <>>> Explore inclusions across each level of RACV Emergency Roadside Assistance. With flexible options including annual and monthly payments. 87 0 obj Broken down and need help? Please refer toEmergency Roadside Assistance Terms and Conditionsfor the exact entitlement. If you run out of fuel in Victoria, we'll bring you up to 5 litres of free fuel to get you to the nearest service station. I have 4 x cars and it says I nominate a vehicle for the total care package, and also get the benefit in any car I'm driving. RACV Total Care Reviews - Mechanic, Towing, Melbourne- see all 36 customer reviews and contact details.After my car breaking down time and time again I final 2Shell Width Size and Weight Restrictions Weight (GVM*) Height Width Length^ TOTAL CARE 8 Tn 3.3m 2.5m 9.0m 10'9" 8'2" 29'6" * GVM (gross vehicle mass) of a vehicle means the maximum loaded mass RACV Motor Insurance Aussie Assist Benefits Guide - May 2019 (PDF, 316 KB) If you travel with a caravan or trailer over long distances including to regional areas, we recommend Total Care. (a)Vehicle Recovery RACQ will arrange and pay for a car carrier to transport the vehicle to your chosen location. Product Offers. Please refer toEmergency Roadside Assistance Terms and Conditionsfor the exact entitlement. Contact RACV; Legal; Privacy Charter 2023 Royal Automobile Club of Victoria (RACV) All rights reserved. Brisbane QLD. weather events or flooding); (j) The Eligible Vehicle is parked in a difficult to access area, including but not limited to; parking garage, 4wd track, beach or in an area without Constructed Road/Driveway access. RACV Motor Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 565 KB) If we cant, well have it towed within your Entitlements. Your Roadside Assistance product entitles any Driver of your Nominated Vehicle to Roadside Assistance after a Breakdown. Jump starts may be provided, up to 24-volt boost start only. RACV Extra Care provides peace of mind when you travel in and out of town. DEAL . From time to time, RACVmay require changes to be made to its products in order to respond to changes in legislation and other environmental factors. Pay for the service you. RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - June 2021 (PDF, 98 KB) If you like Lucy Bel you might find our coupon codes for Intelligent Shop, Acer and 1FITLAB useful. (a)Alternative passenger transport of economy class air, rail or coach for up to 5 people. Well tow you to the nearest accessible charging station or your preferred destination within your towing benefits - Total Care offers the highest towing range of up to200km in any direction. Additional costs will be at the members expense. Qualified mechanics on call, no matter how many times things dont go to plan. Organisations looking to provide the best training to their people to build a culture of proactive care; Occupational Health & Safety departments looking for better ways to reduce risk and promote a healthier workforce; Managers looking to support staff mental health and create a culture of resilience Call 13 11 11 2 D&|aap: r3u q [V`acJa`/0|i)Ch2&D 1rsh Thank you for submitting the form. The Travel Entitlement chosen will be provided up until the End of the Incident. endobj Roadside Care covers anyone driving your one nominated vehicle. RACV Veteran, Vintage and Classic Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 315 KB) Where your Eligible Caravan or Trailer is greater than 3.0t GVM and requires wheel changing, assistance may be limited and may incur an additional fee. Explains how your premium is calculated, what excesses apply (basic, accidental damage and special) and benefits. Lockouts and flat tyres/batteries While RACQ will endeavour to assist you in all circumstances, RACQ at its sole discretion, reserves the right to refuse to provide Services. RACVs road rules expert explains the five most commonly misunderstood road rules. They have reciprocal arrangements with each other to provide assistance to their members when travelling interstate. The member will remain a member of RACQ unless Membership is terminated in accordance with the Constitution, or the member ceases to hold an eligible product. It includes: assistance for you in any vehicle you're driving assistance for anyone driving your nominated vehicle 100km metro and regional towing, per incident three taxi trips up to $100 each, per breakdown Size and weight limits apply to the types of vehicles, caravans and trailers we can service. Coupon Codes Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. Youll be towed in your chosen direction up to the relevant kilometre limit. If youre an existing RACV Member, you could get a discount on your subscription, based on your years of membership. With Roadside Care and Extra Care, anyone driving your nominated vehicle is covered. enable JavaScript in your browser. RACV 's intention to make any such changes through the RACV website (racv.com.au), Royal Auto magazine and using any other means adopted by RACV (in its absolute discretion). For policies with a start date from 22 February 2023 or with a renewal effective date from 27 March 2023. Royal Automobile Club of Victoria (RACV) Limited. Jan 12, 2016. Please refer to the Service limitations section above. The form of alternative transport will be at the sole discretion of RACQ. Based on our current members, we suggest: RACV Roadside Careif youre more of a city driver and rarely travel to regional or rural areas. RACV Boat Insurance Premium, Excess, Discounts Guide - February 2023 (PDF, 80 KB) For policies with a start date from 3 August 2022 - 15 August 2022 or with a renewal effective date from 5 September 2022 - 18 September 2022. If you frequently take road trips, drive long distances or go caravanning, RACV Total Care is the option with more value. For copies, visit racv.com.au. Where a vehicle requires a jack with a lifting capacity of greater than 1.6 tonnes, you will need to provide a heavy duty jack. Roadside Care is our most affordable package for when you only use your car to head to work, visit the shops and run the odd errand around town. ^Limits and exclusions apply to caravan and trailer assistance, see terms and conditions for more details. RACQ does not cover motor vehicles or motorcycles that are: (a) Taxis, limousines and other private rental hire vehicles; (c) Vehicles being operated solely for commercial use unless covered by a Business Roadside or Business Plus Care product; (d) Trucks, buses and other heavy vehicles that exceed the size limitations; (e) Vehicles offered for sale by licensed motor vehicle dealer; (f) Unregistered vehicles or vehicles on a day or temporary registration permit; (g) Registered and unregistered tractors and farm equipment; (h) Vehicles involved in or being tested for any form of racing or motor sports; (i) Other vehicles as determined from time to time, details available from RACQ. Heres what to do and how to stay safe if it does. A two, four, or six wheeled registered boat, horse or dog Trailer or any other type of Trailer towed behind your Eligible Vehicle, where the Trailer is not an Ineligible Caravan or Trailer. If we cant, well arrange to tow your vehicle to a repairer. Following your request to retrieve keys locked in the vehicle, RACQ will not take responsibility for any damage that may occur and will require that a waiver be signed prior to any work commencing. Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB). Roadworthy as defined by relevant Queensland legislation. RACV Motor Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 376 KB) This is the total dollar value of the benefits you can receive after a mechanical breakdown, per incident. You will find that there are standard components included across several types of terms and conditions. 43475 points, See more recommended businesses in Melbourne Metro. | 7 SEATS | LEATHER | SUNROOF | Ask about our Warranties available with 12 MONTH RACV ROADSIDE ASSISTANCE This 7 Seat Captiva has been well loved and backed up with good service history. RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - June 2021 (PDF, 79 KB) $27 - $34.99 per hour. If you require a taxi, RACQ will arrange and pay for a taxi after each towing event in accordance with your Entitlements. I found out yesterday that RACV Total Care is really NO CARE! For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. . Where your Eligible Vehicle wont go or stops due to mechanical or electrical problems, well try to get it mobile again for you. Regardless of your level of cover, you are entitled to receive the applicable Entitlements set out in the terms and conditions. Some car insurers offer it as an optional extra for comprehensive car insurance customers (e.g. It is your responsibility to inform us of your correct residential address. Youll get the same quality service you expect from RACVs experienced mechanics at no extra costs. Get up to 100km of metro and regional towing, plus generous taxi, accommodation and car hire benefits. RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - August 2018 (PDF, 71 KB) Our mid-range package, giving you the basics with extras included. Parts supplied by RACQ or our authorised stockist have been sourced from independent manufacturers and may or may not be genuine parts. RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - May 2019 (PDF, 71 KB) On domestic-only policies, the standard excess is instead $100, which can be again be lowered to $0 when a higher premium is paid. For policies with a start date from 3 August 2022 or with a renewal effective date from 5 September 2022. For policies with a start date from 19 May 2019 - 12 October 2020 or with a renewal effective date from 30 June 2019 - 27 October 2020. Identity Company publishing the Website (referred to herein as the "Company"): TOTAL S.A. Head office: Tour Coupole - 2, place Jean Millier 92078 Paris La Dfense Cedex - France Company type: Socit Anonyme de droit franais Vehicles that are not eligible to be covered by RACQ Roadside Assistance in accordance with the criteria for Ineligible Vehicles in the Service limitations section above. Hey Unregistered User, Please consider signing up and joining our community as either a Free or Subscribing member which helps pay our bills !
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