I have a full side slide on my 2016 Thor Ace 30.2. Had **** acted in good faith when the coach sat at ******* ***** for nearly a year, this would all be behind us. +26. We now have two new estimates, both have been rejected by *************************** and *********************************. Awning attempts to extend while driving. As an industry leader in innovative design, TMC builds a variety of unique styles, sizes and floor plans that feel custom-made - at a truly competitive price. Now they say we can drive the coach ***** plus miles each way from ***** to ******* for Thor to do the work. You probably have to pull the radio out to find it. *All RV prices exclude tax, title, registration and fees, including documentary service fees. We have been done everything we can to get our flooring and heating breech issues resolved with our coach. Thor Motor Coach Overview Website: www.thormotorcoach.com Headquarters: Elkhart, IN Size: 1001 to 5000 Employees Founded: 2010 Type: Company - Public Industry: Transportation Equipment Manufacturing Revenue: $100 to $500 million (USD) Competitors: Unknown In reviewing my hundreds of emails regarding these issues I was particularly surprised by an email from ********************************* apologizing and stating that the only emails he had been provided were from ***************** in 2020 and the email referencing the $1,000. We are well aware that the coach is off warranty. This clearly implies that **** knows full well that the labor costs to do the work on our coach far exceeds the $2,000. How can these issues that were reported to Thor when our coach was new, now be null and void? Rear Bath. It is my hope that after ******* has more documentation available to him, he can make a more reasonable offer in getting these issues resolved once and for all. This coach is over 6 years old. Someone on the Thor forum had the same issue and had to reset the radio by pulling it out of the dash, unplugging the power connector at the rear of the radio and that reset it to enable it to work. Description. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. Message. Prepare lunch on the two burner gas cooktop, or use the convenient convection microwave. Your representative ******** will be contacting you to get those additional concerns addressed and reviewed. Please note - there could be multiple recalls for a specific model RV. The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. Discover the necessary items to make this an unforgettable adventure! Your actual payments may vary. MSRP Price: $157,576. Generator in photo not included. Thor now needs to act in good faith and honor their agreement to cover the labor charges and heating breech issues. 2019. is not responsible for any misprints, typos, or errors found in our website pages. 2 tables that convert into beds. If you are still unsure on how to properly operate any appliance or feature addressed by the video recording or documentation, please consult with your local selling dealership or contact Thor Motor Coach, Inc. directly.All content on this webpage is published by Thor Motor Coach, Inc., including but not limited to, all text, documents, photographs, graphics, audio and video is copyrighted by Thor Motor Coach, Inc. All Rights Reserved. AMAZON LINK:. Each journey you take with a Palazzo Class A diesel motorhome by Thor Motor Coach is made smooth thanks to the Air-Ride suspension, the Sachs shock absorbers, and the Atlas foundation. For more information, visit. It has been sitting for a year. Payments are with approved credit. Subject Line: 2020 ************ **** VIN ***************** To Whom It May ********** are writing today to ask Thor Motorcoach (TMC) for their help and support on honoring a request for out of warranty support. I have been unable to take motorhome any distance as if roof tears or leaks much more damage will occur. Fill out this quote form and we'll get back with you as soon as possible. ** September 10th we took the ** out. Anyone know exactly where the fuse may . The best of Class A amenities and more power than a Class B. Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it. No portion of these videos, documents, or webpage may be directly or indirectly: copied, published, reproduced, modified, performed, displayed, sold, transmitted, broadcasted, or rewritten for broadcast, publication or redistributed in any medium. Thanks for the replies. TV in the bedroom and living room and in one it has space provided in the dining/Kitchen area for another TV. 2022 Thor Freedom Elite 24HE. Across from the sofa is a booth dinette. Thurmont, MD. Our {brand} prices are so low, {mfg} won't allow us to display our Buy Now Price without you requesting it. Most troubling of all this is how much the ******* family enjoyed the first trip, the layout and performance of the motor vehicle. Please contact us to verify info, and to check availability as our inventory changes rapidly. Thor Motorcoach Logo linking to Home Page. I am rejecting this response because: ********************************* (Thor Motor Coach Retail Warranty Supervisor is not acting in good faith. Paperwork included with the purchase documents many of the problems as presenting when brand new.We have powered through many of the issues and paid to have them corrected: slides not level or functional, back toilet not functional, dinette under seat storage not accessible as designed, entry door off level, and this list from the first owner on to us, as second owner, goes on and on.My primary concern today relates to the fabric on my furniture components. More than 50 pictures were sent to Thor. Save. Our 2019 ************ Motor Coach seats have started to completely disintegrate. . Residential Refrigerator w/Ice Maker (31W), Large, Double Bowl Stainless Steel Sink (N/A 22E), 3-Burner Gas Cooktop with Oven (STD 28Z, 29G, 31E, 31L & 31W), Convection Microwave Oven (N/A 31E, 31L & 31W), Denver Mattress Queen Size Bed with Bedspread and Pillow Shams, Shower with Retractable Door (23U, 24F, 26B, 28Z, 29G & 30D), Cab-Over Entertainment Center with 40 LED TV, Blu-Ray Player & Sound Bar IPO STD Living Area TV (31E, 31L & 31W), 32 LED TV in Bedroom (OPT 22B, 24F, 26B, 28Z, 29G & 30D / STD 31E, 31L & 31W), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (30D), Storage Area with Shelf IPO Exterior Kitchen (29G), Battery Tray that Holds Up to Four (4) Batteries (31E, 31L & 31W), Rapid Camp Wireless Control System (31E, 31L & 31W), 15,000 BTU Roof Front Air Conditioner IPO 13,000 BTU Standard Air Conditioner, Holding Tanks with Heat Pads (STD 28Z, 29G, 31E, 31L & 31W), Solid Surface Kitchen Countertops & Sink Covers, Enclosed Sewer Area for Sewer Tank Valves. Also, the emails show that we were assured that the issues that were reported when the coach was under warranty would be covered after the travel restrictions were lifted relating to the pandemic. Searched for help on the forum and replaced fuse in the rear radio and its working but not getting power to the dash radio any ideas? As the smallest motorhome option, camper vans are welcome virtually everywhere. We will continue to call the customer but if he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. A handy closet can be found just outside the bathroom door for clothing storage and more.This unit is also available with a Chevy 4500 chassis. Well guide you through the process. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. We cannot even drive this rv with fear it might shutoff again. Message. Do you need a one-stop shop for all things RV-related? UPDATE FROM ******* ***** (Thursday, November 16th, 3:15pm) - AUTHORIZED THOR WARRANTY AND PLACE OF PURCHASE OF THE VEHICLE: ********************** vehicle was taken from *******, ** on Tuesday, November 8th to ******* ***** of ******* in ****, ** on Wednesday, November 9th. Non-smoking and pet-free. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. We apologize for yourconcerns, but at this point the coverage period has expired 5 years ago.The material in your coach could be due to care by the original owner, or the chemicals used in the cleaning process that *** be stripping the furniture. My husband was impressed with Rudy, because he was asked a question, and if he couldnt answer it, he made some calls and had the answer within a few minutes. Front Bunk oFront Bunk continues not to go up and down evenly Generator oThe generator shuts for no reason at all.We are requesting Thor Motorcoach (TMC) support to cover these items. We want the work to be done correctly. Class C, 32 feet Thor Motor Coach. 2022 Thor Motor Coach Four Winds 31WV Overview | Beckley's RVs. The owner listed is **************************. If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. Thor MoTor CoaCh LIMITED WarraNTY 4 Thor MoTor CoaCh LIMITED WarraNTY WhaT ThE PErIoD oF CoVEraGE IS: This Limited Warranty provided by Thor Motor Coach Inc. ("Warrantor") covers those components, assemblies and systems of your new motor home not excluded under the section "What is Not Covered", when sold by an authorized dealer. I can only speak to the radio wiring in my coach. Your luxury Mercedes Sprinter motorhomes. Thor Motor Coach Geneva Class C gas motorhome 25VA highlights: Murphy Bed. Based on what was submitted to Thor, we see no warranty concern. BOTH of which **** has rejected. Our BIGGEST Class C is HERE!! Contact Sales. They found lifetime clients and we will never hesitate to recommend them to anyone in Quebec looking, Like most: Thanks for all your help. Would be a great hunting rig! Check whether the batteries are charged enough. changed the RV world when it first hit the streets in 2011. ft. Refrigerator, Sink, Portable Gas Grill & 1000- watt Inverter (29G). They are the same issues we continue to try to get resolved. 40,000 miles. The update from ***, service advisor, wanted to let me know that they are now dealing with Thor Warranty on exactly what they expect ******* *****, authorized Thor Warranty dealer, to do with an issue of replacing the wrong size fuel hoses creating an evaporation leak on the vehicle and therefore creating error codes through the SERVICE ENGINE SOON light that ******* ***** does not have the capability or facilities to perform this task of repairs to include diagnostics to ensure if they could fix the issue, would clear the fuel evaporation issue errors and reset the SERVICE ENGINE SOON light. The radio may well be powered by the house batteries. The same way they want they money on time, Included my vin number thor vegas **** 2022. ****************** is acquiring unnecessary cost from the time being spent on this issue, moving a vehicle from one location to another and now the possibility of having to take it to another **** dealer to do what should have been done day one!Is this the type of service and respect as a customer that ****************** can expect every time in the futurehe has to place a telephone call to Thor on questions or warranty issues on a very high price product that ****************** made the decision to purchase from Thor through ******* *****? Did you recently have your batteries drain on you? As I have stated countless times. stands for - Class A, Class C Evolution. We have many issues with the flooring, as well as a heating breech that causes the flooring to ****** when the furnace comes on. Advertised monthly payment is based on 20% cash down, plus tax, title, registration and fees, at 7.99% APR for 96 months on finance amounts under $10K, at 7.99% APR for 144 months on finance amounts from $10K to $25K, at 7.99% APR for 180 months on finance amounts from $25K to $50K, and at 7.99% APR for 240 months on amounts over $50K. Stock photos may not represent actual unit in stock. A representative has been notified and will be with you shortly. Mine is, and it seems a lot of folks on the Thor forum bring this up. Luxury comes standard in the Delano Sprinter Class C diesel motorhomes by Thor Motor Coach. Pantry. If you wish to set up a factory service appointment to discount you the $2000, please call ************. **** has not acted in good faith, as the documentation will show. The parasitic draw may have been a concern if the unit was left parked for long periods as the genny usually will not charge the chassis battery. "Out of warranty" is a slap in the face being that the issue was reported months into ownership and shows me ****'s warranty policies and procedures are clear as mud as well as down right deceitful to their customers. Customer was happy with resolution and advised him of my direct contact info, requested he send his outlined notes of his experience with his coach so far since purchase date. There's a fuse on the back of the radio. Then ***** struck, with travel restrictions in place. I asked ****** if we could wait till March before I would attempt to drive the Coach due to the winter weather. Rates and amount financed are determined by credit history. As of today, the coach has only ***** miles on the coach. Note that complaint text that is displayed might not represent all complaints filed with BBB. This is truly a manufacturer defect. On mine there is a pin hole and we stuck a safety pin in and, Thanks all. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: One look at this full-wall slide out coach and you'll be hooked! Both the sofa and dinette offer overhead storage and can each be made into additional sleeping space for the kids or extra guests.Up front above the cab is a 54" x 96" bunk with a 40" swivel flat screen TV.Create all of your favorite meals and snacks easily in this kitchen with a refrigerator, large double sink, three burner range-top, and an overhead microwave. Consult with your selling dealership or contact Thor Motor Coach, Inc. directly to confirm what standard and optional equipment was installed in your motorhome at the factory. Need advise, had a shop replace house battery and repair inverter. Thor Motor Coach refuses to pay the necessary labor charges to repair the issues. Two pieces- theatre seating and passenger seat are shredding and coming apart This was a very expensive coach. ever heard of youtube, videos take HUGE SPACE< gotta be rich to host those videos' and they are. We have made attempts to contact the customer regarding finding a service center and facilitating repairs. : Stock Number {stockNumber} {priceLabel} {msrp}{salePriceLabel} {saleprice}, 1300 E. Santo Antonio Drive Colton, CA 92324, Sales (909) 413-6689Service (909) 413-6690, Sales (562) 474-6829Service (562) 455-4114, Sales (909) 413-6696Service (909) 413-6697, Sales (951) 386-0319Service (951) 386-0364. Now all of a sudden ********************************* says that everything is null and void since so much time has passed, even though we have emails from ***************** stating that once things opened up after the pandemic, and we could travel, anything under warranty that was reported to Thor while under warranty would be covered, after travel restrictions were lifted, and we could get the coach in for repairs. Apparently, they couldn't come to an agreement with ****. Tristen should have the additional documentation in his inbox this evening 12-11-2022. We are tired and have had enough. The only bid that ******* has accepted is the one of $1,000.00 from *********************. Jumping through hoops. . We also felt that ************************* bid was very low considering ******* ***** wanted $7,500.00 to do the job correctly, which **** rejected. To Whom it may ******************************* face="Verdana">On December ***************************** from Thor Motor Coach reached out to me by phone. On 12-11-20 we took the coach to different dealerships, finally ending up at ****************************. How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty? The frameless windows and the full-body paint package with gel coated sidewalls is sure to be eye-catching, plus there is invisible front paint protection for added defense against the elements. Thor Motor Coach Fuses and Breakers Reset and Replacement - YouTube 0:00 / 4:41 Intro Thor Motor Coach Fuses and Breakers Reset and Replacement Thor Motor Coach 51.3K. We have taken our coach to *************** in ***********, ** to have the work completed by a certified tech. It is our understanding that ********************************* has been in communication and has notified you we stand behind our previous offer, see below. I will state again that this is not a new claim. Posts: 7. BBB Business Profiles are subject to change at any time. !. drivers window was installed bad. Fortunately - thru experimenting and luck - I found the unlabelled button that turns it off -- it was bugging me. 15 amp. Thor Motor Coach, Inc. reserves the right to make changes, substitutions and improvements to its motorhomes without prior notification. 2003 Thor Motor Coach jazz. I feel certain that once someone with authority has taken the time to review everything, they will see that this is NOT a new case, but an ONGOING case. We were stuck out on the road for two hours with our granddaughter because the new 2022 thor vegas **** motor home class A just stopped on the road. There's a reason why so many choose Thor Motor Coach. Fast forward to now November of 22' and bubble has grown in size, both sides of roof that meet sides of coach have come up whole length of coach, yet again have taken to selling dealer now to be told this is normal and "now out of warranty". While our coach was at ** for 10 months, there were many other issues with our coach that Thor approved of and paid for under warranty in 2021. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. In addition, **** and ****** refused to allow me to speak to someone with higher authority or a supervisor. Thor is saying to just patch it. I am rejecting this response because: We have been going back and forth with this for three years. They gave **** rv support ***********. From researching this seems to be a problem with a lot of Thor coaches from that year. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. Number Of Televisions. Call 248-662-9910 or fill out the contact form to learn more. Choose from over 120 floor plans uniquely designed for every camper's lifestyle - from the weekender to the full-time RV family. Complete this form and we'll contact you with our wholesale price. At the time we purchased the coach it was brand new and only had ***** miles on the odometer. And not have heard from them. **** did send the new flooring to CW. WHY are the flooring issues causing such concern on behalf of Thor? I had to send the slide out for access. Then click on the manual name to download. She agreed to wait till it is safe to drive the coach to get the estimates. I purchased unit as it comes from manufacturer with a seamless roof. Stock Number Our diverse product line includes many of the world's most recognized gas and diesel-powered motorhome brands.
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