Your membership will usually end on the first day of the month after we receive your request to change plans. If the Independent Medical Review decision is No to part or all of what you asked for, it means they agree with the Level 1 decision. You will be automatically enrolled in IEHP DualChoice and do not need to do anything to keep these services. Infected individuals may develop symptoms such as nausea, anorexia, fatigue, fever, and abdominal pain, or may be asymptomatic. For example, you can make a complaint about disability access or language assistance. This is true as long as your doctor continues to prescribe the drug for you and that drug continues to be safe and effective for treating your condition. We will also use the standard 14 calendar day deadline instead. If patients with bipolar disorder are included, the condition must be carefully characterized. It also includes problems with payment. Ask within 60 days of the decision you are appealing. Enrollment in IEHP DualChoice (HMO D-SNP) is dependent on contract renewal. Some of the advantages include: You will need Adobe Acrobat Reader 6.0 or later to view the PDF files. Thus, this is the main difference between hazelnut and walnut. If the complaint is about a Part D drug, you must file it within 60 calendar days after you had the problem you want to complain about. If you want someone to act for you who is not already authorized by the Court or under State law, then you and that person must sign and date a statement that gives the person legal permission to be your representative. Your PCP should speak your language. 3. Or you can contact Medicare at 1-800-MEDICARE (1-800-633-4227), 24 hours a day, 7 days a week. When you choose your PCP, remember the following: You will usually see your Primary Care Provider (PCP) first for most of your routine healthcare needs such as physical check-ups, immunization, etc. If you request a fast coverage decision coverage decision, start by calling or faxing our plan to ask us to cover the care you want. Hazelnuts have more carbohydrates and dietary fibres than walnuts while walnuts have more calories, proteins, and fats than hazelnuts. You should continue to use our network pharmacies to get your prescriptions filled until your membership in our plan ends. This person will also refer you to community resources, if IEHP DualChoice does not provide the services that you need. Previous Next ===== TABBED SINGLE CONTENT GENERAL. (Implementation date: August 29, 2017 for MAC local edits; January 2, 2018 for MCS shared edits) Medicare has approved the IEHP DualChoice Formulary. CMS has updated Chapter 1, section 20.32 of the Medicare National Coverage Determinations Manual. Decide in advance how you want to be cared for in case you have a life-threatening illness or injury. We will give you our answer sooner if your health requires us to do so. Both of these processes have been approved by Medicare. It is not connected with this plan and it is not a government agency. This is true even if we pay the provider less than the provider charges for a covered service or item. You can call Member Services to ask for a list of covered drugs that treat the same medical condition. If we do not meet this deadline, we will send your request to Level 2 of the appeals process. However, your PCP can always use Language Line Services to get help from an interpreter, if needed. Drugs that may not be necessary because you are taking another drug to treat the same medical condition. i. Arterial PO2 at or below 55 mm Hg or arterial oxygen saturation at or below 88% when tested at rest in breathing room air, or; (Implementation date: December 18, 2017) Follow the appeals process. For more information visit the. and hickory trees (Carya spp.) What is covered? Click here for more information on ambulatory blood pressure monitoring coverage. You should provide all requested information such as your full name, address, telephone number, the name of the plan or county that took the action against you, the aid program(s) involved, and a detailed reason why you want a hearing. All of our plan participating providers also contract us to provide covered Medi-Cal benefits. You can appeal again only if the dollar value of the service or item you want meets a certain minimum amount. You should not pay the bill yourself. Or, if you are asking for an exception, 24 hours after we get your doctors or prescribers statement supporting your request. If an alternative drug would be just as effective as the drug you are asking for, and would not cause more side effects or other health problems, we will generally not approve your request for an exception. This can speed up the IMR process. Pay rate will commensurate with experience. According to the FDA labeling in an MRI environment, MRI coverage will be provided for beneficiaries under certain conditions. Be treated with respect and courtesy. Within 10 days of the mailing date of our notice to you that the adverse benefit determination (Level 1 appeal decision) has been upheld; or. CMS has updated Section 110.24 of the Medicare National Coverage Determinations Manual to include coverage of chimeric antigen receptor (CAR) T-cell therapy when specific requirements are met. Here are your choices: There may be a different drug covered by our plan that works for you. If you have been receiving care from a health care provider, you may have a right to keep your provider for a designated time period. Effective January 21, 2020, CMS will cover acupuncture for chronic low back pain (cLBP), for up to 12 visits in 90 days and an additional 8 sessions for those beneficiaries that demonstrate improvement, in addition to the coverage criteria outlined in the. If you prefer, you can make your complaint about the quality of care you received directly to this organization (without making the complaint to our plan). ii. The leadless pacemaker eliminates the need for a device pocket and insertion of a pacing lead which are integral elements of traditional pacing systems. How to Enroll with IEHP DualChoice (HMO D-SNP) (Implementation Date: March 24, 2023) 2023 Plan Benefits. You may be able to get extra help to pay for your prescription drug premiums and costs. A clinical test providing a measurement of the partial pressure of oxygen (PO2) in arterial blood. Denies, changes, or delays a Medi-Cal service or treatment (not including IHSS) because our plan determines it is not medically necessary. You can ask us to make a faster decision, and we must respond in 15 days. Receive services without regard to race, ethnicity, national origin, religion, sex, age, mental or physical disability or medical condition, sexual orientation, claims experience, medical history, evidence of insurability (including conditions arising out of acts of domestic violence), disability, genetic information, or source of payment. Note: You can only make this request for services of Durable Medical Equipment (DME), transportation, or other ancillary services not included in our plan. 2. You have the right to choose someone to represent you during your appeal or grievance process and for your grievancesand appeals to be reviewed as quickly as possible and be told how long it will take. 3. The letter you get from the IRE will explain additional appeal rights you may have. All the changes are reviewed and approved by a selected group of Providers and Pharmacists that are currently in practice. We take a careful look at all of the information about your request for coverage of medical care. We also review our records on a regular basis. You cannot make this request for providers of DME, transportation or other ancillary providers. See form below: Deadlines for a fast appeal at Level 2 (Effective: May 25, 2017) When a provider leaves a network, we will mail you a letter informing you about your new provider. The phone number for the Office of the Ombudsman is 1-888-452-8609. either recurrent, relapsed, refractory, metastatic, or advanced stage III or IV cancer and; has not been previously tested with the same test using NGS for the same cancer genetic content and; has decided to seek further cancer treatment (e.g., therapeutic chemotherapy). Here are three general rules about drugs that Medicare drug plans will not cover under Part D: For more information refer to Chapter 6 of yourIEHP DualChoice Member Handbook. TAVR under CED when the procedure is related to the treatment of symptomatic aortic stenosis and according to the Food and Drug Administration (FDA) approved indication for use with an approved device, or in clinical studies when criteria are met, in addition to the coverage criteria outlined in the NCD Manual. Click here for more information onICD Coverage. The Office of the Ombudsmanis not connected with us or with any insurance company or health plan. Quantity limits. If your provider says you have a good medical reason for an exception, he or she can help you ask for one. Copays for prescription drugs may vary based on the level of Extra Help you receive. If the review organization agrees to give you a fast appeal, it must give you an answer to your Level 2 Appeal within 72 hours after getting your appeal request. The letter will also tell how you can file a fast appeal about our decision to give you a fast coverage decision instead of the fast coverage decision you requested. 4. If we say no, you have the right to ask us to change this decision by making an appeal. Your care team and care coordinator work with you to make a care plan designed to meet your health needs. Our service area includes all of Riverside and San Bernardino counties. b. (Implementation Date: October 8, 2021) For example, this means that your care team makes sure: Your doctors know about all the medicines you take so they can make sure youre taking the right medicines and can reduce any side effects you may have from the medicines. TTY: 1-800-718-4347. You can call (800) MEDICARE (800) 633-4227, 24 hours a day, 7 days a week, TTY (877) 486-2048. Non-Covered Use: The following uses are considered non-covered: Click here for more information on Blood-Derived Products for Chronic, Non-Healing Wounds coverage. Effective for dates of service on or after January 1, 2022, CMS has updated section 180.1 of the National Coverage Determination Manual to cover three hours of administration during one year of Medical Nutrition Therapy (MNT) in patients with a diagnosis of renal disease or diabetes, as defined in 42 CFR 410.130. What if you are outside the plans service area when you have an urgent need for care? The list can help your provider find a covered drug that might work for you. We will tell you about any change in the coverage for your drug for next year. You can ask for an IMR if you have also asked for a State Hearing, but not if you have already had a State Hearing, on the same issue. The Centers of Medicare and Medicaid Services (CMS) will cover claims for effective dates of service on or after February 15, 2018. It tells which Part D prescription drugs are covered by IEHP DualChoice. The phone number for the Office for Civil Rights is (800) 368-1019. Orthopedists care for patients with certain bone, joint, or muscle conditions. This includes denial of payment for a service after the service has been rendered (post-service) or denial of service prior to the service being rendered (pre-service). All Medicare covered services, doctors, hospitals, labs, and x-rays, You will have access to a Provider network that includes many of the same Providers as your current plan, Coordination of the services you get now or that you might need, Personal history of sustained VT or cardiac arrest due to Ventricular Fibrillation (VF), Prior Myocardial Infarction (MI) and measured Left Ventricular Ejection Fraction (LVEF) less than or equal to .03, Severe, ischemic, dilated cardiomyopathy without history of sustained VT or cardiac arrest due to VF, and have New York Heart Association (NYHA) Class II or III heart failure with a LVEF less than or equal to 35%, Severe, non-ischemic, dilated cardiomyopathy without history of cardiac arrest or sustained VT, NYHA Class II or II heart failure, LVEF less than or equal for 35%, and utilization of optimal medical therapy for at a minimum of three (3) months, Documented, familial or genetic disorders with a high risk of life-threating tachyarrhythmias, but not limited to long QT syndrome or hypertrophic cardiomyopathy, Existing ICD requiring replacement due to battery life, Elective Replacement Indicator (ERI), or malfunction, The procedure is performed in a Clinical Laboratory Improvement Act (CLIA)-certified laboratory. Information on this page is current as of October 01, 2022. For other types of problems you need to use the process for making complaints. Initial coverage for patients experiencing conditions not described above can be limited to a prescription shorter than 90 days, or less than the numbers of days indicated on the practitioners prescription. If there are no network pharmacies in that area, IEHP DualChoice Member Services may be able to make arrangements for you to get your prescriptions from an out-of-network pharmacy. Receive information about your rights and responsibilities as an IEHP DualChoice Member. If your problem is about a Medicare service or item, we will automatically send your case to Level 2 of the appeals process as soon as the Level 1 Appeal is complete. If the plan says No at Level 1, what happens next? To start your appeal, you, your doctor or other provider, or your representative must contact us. If you take a prescription drug on a regular basis and you are going on a trip, be sure to check your supply of the drug before you leave. Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. You must qualify for this benefit. A Cal MediConnect Plan is an organization made up of Doctors, Hospitals, Pharmacies, Providers of long-term services and supports, Behavioral Health Providers, and other Providers. This includes: The device is used following post-cardiotomy (period following open heart surgery) to support blood circulation. Concurrent with Carotid Stent Placement in FDA-Approved Post-Approvals Studies If the IRE says No to your appeal, it means they agree with our decision not to approve your request. All have different pros and cons. You or your doctor (or other prescriber) or someone else who is acting on your behalf can ask for a coverage decision. Get the My Life. TTY should call (800) 718-4347. We will notify you by letter if this happens. Click here to learn more about IEHP DualChoice. Severe peripheral vascular disease resulting in clinically evident desaturation in one or more extremities; or. A PCP is your Primary Care Provider. The procedure is used with a mitral valve TEER system that has received premarket approval from the FDA. Sometimes, a new and cheaper drug comes along that works as well as a drug on the Drug List now. Flu shots as long as you get them from a network provider. NOTE: If you ask for a State Hearing because we told you that a service you currently get will be changed or stopped, you have fewer days to submit your request if you want to keep getting that service while your State Hearing is pending. Our response will include our reasons for this answer. If IEHP DualChoice removes a Covered Part D drug or makes any changes in the IEHP DualChoice Formulary, we will post the formulary changes on IEHPDualChoice website and notify the affected Members at least thirty (30) days prior to effective date of the change made on the IEHP DualChoice Formulary. We will give you our answer sooner if your health requires it. Submit the required study information to CMS for approval. (Effective: January 21, 2020) What Prescription Drugs Does IEHP DualChoice Cover? You may also have rights under the Americans with Disability Act. For example, we might decide that a service, item, or drug that you want is not covered or is no longer covered by Medicare or Medi-Cal. We cannot pay for any prescriptions that are filled by pharmacies outside the United States, even for a medical emergency. The form gives the other person permission to act for you. Information on this page is current as of October 01, 2022. If your Level 2 Appeal went to the Medicare Independent Review Entity, it will send you a letter explaining its decision. 2023 IEHP DualChoice Provider and Pharmacy Directory (PDF), http://www.dmhc.ca.gov/FileaComplaint/SubmitanIndependentMedicalReviewComplaintForm.aspx, Request for Medicare Prescription Drug Coverage Determination (PDF). This includes getting authorization to see specialists or medical services such as lab tests, x-rays, and/or hospital admittance. The list must meet requirements set by Medicare. For example, you can ask us to cover a drug even though it is not on the Drug List. If we agree to make an exception and cover a drug that is not on the Formulary, you will need to pay the cost-sharing amount that applies to drug. You will need Adobe Acrobat Reader 6.0 or later to view the PDF files. Direct and oversee the process of handling difficult Providers and/or escalated cases. Click here for more information on Transcatheter Edge-to-Edge Repair [TEER] for Mitral Valve Regurgitation coverage . (Implementation Date: February 27, 2023). Capable of producing standardized plots of BP measurements for 24 hours with daytime and nighttime windows and normal BP bands demarcated; Provided to patients with oral and written instructions, and a test run in the physicians office must be performed; and. Beneficiaries receiving autologous treatment for cancer with T-cell expressing at least one. You can ask us to reimburse you for our share of the cost by submitting a claim form. Tier 1 drugs are: generic, brand and biosimilar drugs. Choose a PCP that is within 10 miles or 15 minutes of your home. Our plans PCPs are affiliated with medical groups or Independent Physicians Associations (IPA). An IMR is available for any Medi-Cal covered service or item that is medical in nature. You may choose different health plans, or providers, under Medi-Cal, like IEHP or Molina Healthcare, Blue Shield, Health Net, etc. To stay a member of IEHP DualChoice, you must qualify again by the last day of the two-month period. If we decide to change or stop coverage for a service or item that was previously approved, we will send you a notice before taking the action. LSS is a narrowing of the spinal canal in the lower back. IEHP DualChoice will honor authorizations for services already approved for you. Effective on January 1, 2023, CMS has updated section 210.3 of the NCD Manual that provides coverage for colorectal cancer (CRC) screening tests under Medicare Part B. Information on this page is current as of October 01, 2022. How will I find out about the decision? (Implementation date: June 27, 2017). If you no longer qualify for Medi-Cal or your circumstances have changed that make you no longer eligible for Dual Special Needs Plan, you may continue to get your benefits from IEHP DualChoice for an additional two-month period. How to obtain an aggregate number of grievances, appeals, and exceptions filed with IEHP DualChoice (HMO D-SNP)? This form is for IEHP DualChoice as well as other IEHP programs. Yes. Because you are eligible for Medi-Cal, you qualify for and are getting Extra Help from Medicare to pay for your prescription drug plan costs. Here are two ways to get help from the Help Center: You can file a complaint with the Office for Civil Rights. IEHP DualChoice must end your membership in the plan if any of the following happen: The IEHPDualChoice Privacy Notice describes how medical information about you may be used and disclosed, and how you can get access to this information. What is a Level 2 Appeal? IEHP DualChoice (HMO D-SNP) has contracts with pharmacies that equals or exceeds CMS requirements for pharmacy access in your area. The counselors at this program can help you understand which process you should use to handle a problem you are having. These different possibilities are called alternative drugs. Medicare Prescription Drug Determination Request Form (for use by enrollees and providers). You can tell Medicare about your complaint. Here are the circumstances when we would cover prescriptions filled at an out-of-network pharmacy: We will cover prescriptions that are filled at an out-of-network pharmacy if the prescriptions are related to care for a medical emergency or urgently needed care. Fax: (909) 890-5877. PILD is a posterior decompression of the lumbar spine performed under indirect image guidance without any direct visualization of the surgical area. In most cases, you must file an appeal with us before requesting an IMR. Benefits and copayments may change on January 1 of each year. (You cannot get a fast coverage decision coverage decision if your request is about payment for care or an item you have already received.). If you put your complaint in writing, we will respond to your complaint in writing. If you continuously behave in a way that is disruptive and makes it difficult for us to provide medical care for you and other members of our plan. A care team may include your doctor, a care coordinator, or other health person that you choose. This is asking for a coverage determination about payment. You are never required to pay the balance of any bill. But in some situations, you may also want help or guidance from someone who is not connected with us. . For more information on Grievances see Chapter 9 of your IEHP DualChoice Member Handbook. Because you get assistance from Medi-Cal, you can end your membership in IEHPDualChoice at any time. CMS has updated Chapter 1, section 20.19 of the Medicare National Coverage Determinations Manual. IEHP DualChoice (HMO D-SNP) is a HMO Plan with a Medicare contract. Prior to the beneficiarys first lung cancer LDCT screening, the beneficiary must receive a counseling and shared decision-making visit that meets specific criteria. If you have a standard appeal at Level 2, the Independent Review Entity must give you an answer to your Level 2 Appeal within 7 calendar days after it gets your appeal. If PO2 and arterial blood gas results are conflicting, the arterial blood gas results are preferred source to determine medical need. Medi-Cal is public-supported health care coverage. A reasonable salary expectation is between $51,833.60 and $64,022.40, based upon experience and internal equity. Our plan cannot cover a drug purchased outside the United States and its territories. Most recently, as of May 1, 2016, Medi-Cal now covers all low income children under the age of 19, regardless of immigration status. Effective for dates of service on or after October 9, 2014, all other screening sDNA tests not otherwise specified above remain nationally non-covered. With IEHP DualChoice, you will still have an IEHP DualChoice Member Service team to get help for your needs. H8894_DSNP_23_3241532_M. The following medical conditions are not covered for oxygen therapy and oxygen equipment in the home setting: Other: What is covered: Effective for dates of service on or after April 13, 2021, CMS has updated section 270.3 of the National Coverage Determination Manual to cover Autologous (obtained from the same person) Platelet-Rich Plasma (PRP) when specific requirements are met. Effective February 15, 2020, CMS will cover FDA approved Vagus Nerve Stimulation (VNS) devices for treatment-resistant depression through Coverage with Evidence Development (CED) in a CMS approved clinical trial in addition to the coverage criteria outlined in the. You may also ask for an appeal by calling IEHP DualChoice Member Services at 1-877-273-IEHP (4347), 8am 8pm (PST), 7 days a week, including holidays. Leadless pacemakers are delivered via catheter to the heart, and function similarly to other transvenous single-chamber ventricular pacemakers. You will get a care coordinator when you enroll in IEHP DualChoice. Be prepared for important health decisions CMS has added a new section, Section 20.35, to Chapter 1 entitled Supervised Exercise Therapy (SET) for Symptomatic Peripheral Artery Disease (PAD). Click here for more information on Topical Applications of Oxygen. If you are hospitalized on the day that your membership ends, you will usually be covered by our plan until you are discharged (even if you are discharged after your new health coverage begins). This number requires special telephone equipment. Your PCP will send a referral to your plan or medical group. Suppose that you are temporarily outside our plans service area, but still in the United States. Study data for CMS-approved prospective comparative studies may be collected in a registry. This service will be covered when the TAVR is used, for the treatment of symptomatic aortic valve stenosis. (800) 440-4347 To start your appeal, you, your doctor or other prescriber, or your representative must contact us. You or your provider can ask for an exception from these changes. To be a Member of IEHP DualChoice, you must keep your eligibility with Medi-Cal and Medicare.

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